About the Company
UnderwriteMe is an insurtech software business and subsidiary of Pacific Life Re, a global life and pensions reinsurance firm. Its Decision Platform provides insurers with an enterprise underwriting platform that processes third-party information and supports underwriting decisions. Its Protection Platform is a B2B2C marketplace that helps UK advisors quote and purchase protection products.
Responsibilities
•Own product analytics across Decision Platform products by defining meaningful product, customer, operational, and commercial metrics
•Analyze product data and user journeys to identify opportunities and recommend actions that influence roadmaps, propositions, UX, engagement, retention, and performance
•Partner with Product Managers and Product Designers to shape discovery, define success measures, evaluate experiments, and assess feature impact
•Work with Engineering and Data teams to improve instrumentation, data quality, event capture, and access to product and customer data
•Segment customers, users, and behaviours by region, insurer, proposition, workflow, maturity, and product adoption pattern
•Develop and maintain dashboards and reporting, linking strategic objectives and OKRs to product, customer, operational, and commercial performance
•Support product strategy and business cases with opportunity sizing, trend and adoption analysis, and outcome modelling
•Assess analytics, insight-generation, and recommendation opportunities within the product and how they could create customer value
•Communicate complex analysis through clear narratives and practical next steps
•Combine product analytics, customer feedback, discovery insights, commercial context, product marketing research, and market intelligence to identify opportunities, risks, and strategic priorities
•Monitor competitor, industry, and market trends to inform product performance, customer expectations, and strategic decisions
•Support portfolio-level decisions with insight-led reporting and recommendations
Requirements
•Bachelor's degree in Mathematics, Statistics, Computer Science, or a related field
•At least 5 years of experience as a Product Analyst, Senior Product Analyst, or in a similar role across digital products, B2B SaaS, enterprise software, platforms, or workflow products
•Strong product sense and commercial judgement, with a track record of insights influencing roadmaps, product performance, customer outcomes, or business results
•Strong product analytics skills, including metrics design, funnel and cohort analysis, segmentation, behavioural analysis, feature assessment, customer journey analysis, experimentation, forecasting, predictive modelling, causal inference, or other advanced analytical techniques
•Experience with product analytics, engagement, BI, and visualisation tools such as Mixpanel, Amplitude, Customer.io, AppsFlyer, Tableau, Looker, or equivalent
•Strong SQL and spreadsheet skills, including independent ad hoc analysis and data interrogation
•Experience establishing, maturing, or significantly improving product analytics practices, metrics frameworks, instrumentation, dashboards, governance, or ways of working
•Highly autonomous, comfortable with ambiguity, and skilled in stakeholder management and communication
•Experience conducting or supporting competitive analysis, market benchmarking, or industry research for product strategy and investment decisions
Nice to Have
•a Master's or other advanced degree
Benefits
•25 Days of annual leave, with the option to buy or sell additional days
•Adoption and fertility leave
•Enhanced parental leave
•Private insurance coverage for employees and dependents
•Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
•Optical benefits
•15% Combined employee/employer contributions
•Subsidized gym membership and access to an Employee Assistance Program
•Cycle to Work and Electric Car Salary Sacrifice Scheme
•Time off for volunteering and charitable matching of employee donations
•Benefits apply only to permanent and fixed-term employees
