About the Role
We are looking for a Pre-Legal Credit Specialist to join our KONE team at the Pero site!
The Pre-Legal Collection Specialist, reporting to the Legal Credit Manager, will be responsible for managing out-of-court debt recovery, ensuring the achievement of cash collection targets, reducing overdue amounts and supporting credit risk management.
The person will work in close collaboration with the Commercial, Operations, Customer Service and Legal functions in order to foster proactive management of credit positions and contribute to the continuous improvement of the Order-to-Cash process.
Activities and Responsibilities
•Manage pre-legal debt recovery activities through phone contacts, e-mails, certified e-mail (PEC) and formal communications.
•Monitor the assigned customer portfolio with particular attention to overdue positions and those at risk of insolvency.
•Define and implement targeted recovery actions based on the age of the debt and the customer profile.
•Negotiate repayment plans and payment agreements in compliance with company policies.
•Collaborate with the sales force and operational functions to speed up the resolution of commercial and administrative disputes that may affect collections.
•Participate in periodic meetings with Business Leaders and Sales Managers to analyze overdue trends and define corrective actions.
•Support the spread of a credit-conscious culture within the organization, raising stakeholder awareness of the importance of cash flow and risk management.
•Analyze the causes of payment delays and identify opportunities for improvement in Order-to-Cash processes.
•Prepare the documentation needed to transfer cases to the legal phase or to external debt collection agencies.
•Collaborate with the legal office in managing pre-litigation positions and monitoring assigned cases.
•Support monthly reporting activities and the analysis of credit and collection KPIs.
•Ensure constant updating of information in company systems and correct traceability of actions taken.
Requirements and Skills
•Degree in economics, law or equivalent disciplines.
•Knowledge of insolvency procedures and the main stages of judicial debt recovery.
•Ability to analyze complex situations and identify result-oriented solutions.
•Strong goal orientation and focus on improving collection performance.
•Good knowledge of the Microsoft Office package, with particular reference to Excel.
•Knowledge of SAP preferred.
•Good knowledge of the English language.
•Problem solving.
•Precision and attention to detail.
•Ability to work in dynamic and performance-oriented contexts.
•Excellent interpersonal and communication skills (both oral and written), analytical and problem-solving skills.
•Ability to balance maintaining trusted relationships with customers while ensuring timely payments.
•Attention to detail and ability to proactively recognize, prevent and resolve issues.
•Extreme organization, motivation, goal orientation and perseverance in debt collection activities.
Terms of Employment
•Permanent contract (contratto a tempo indeterminato) under the CCNL Metalmeccanico Industria collective agreement.
•Gross annual salary starting from €40,000, with the possibility of increase based on experience and skills acquired.
•The compensation package is completed by variable bonuses and company benefits.
KONE has always been committed to fully valuing people and their talents, promoting gender equality in every professional area. As a further concrete element supporting its commitment to gender equity and the enhancement of the female role within the company, KONE Italia has adopted the organizational model relating to "Gender Equality" provided for by the UNI PdR 125:2022 practice.
Interested candidates can submit their application with authorization under the GDPR - European Regulation 679/2016. The search is open to all, regardless of gender orientation or expression, sexual orientation, age, membership of Protected Categories, ethnicity and religious belief.
