Job Description Summary
This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.
About the Role
•Experienced HR Advisor in large and complex organization supporting US and Canada
•Administrative and Clerical responsibilities, including providing satisfactory and accurate updates/answers/resolutions to employees' inquiries and concerns
•Responsible for providing Shared Services Tier 1 and 2 level support and inquiry triaging
•Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business
•Respond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systems
•Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA
•Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1 and 2
•Effectively manage workload within HR ticketing system
•Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
•Communicate successfully using multiple types of technology – email, phone, messaging, etc.
•Maintain direct ownership of tasks/projects
•Full ownership of I-9 process and Unemployment Claims
•Experience with Workday, ServiceNow, ADP, JDE, and Kronos, Equifax preferred
About You
•Bachelor's degree with at least 2 years of experience in HR Shared Services or a related Global HR function
•Demonstrates self-direction and ability to work under minimal supervision
•Minimum of 3 years' experience in HR operations, employee relations, or related functions
•Amenable to work at night, and during Philippine holidays
