The role in a nutshell
The Senior HR Services Advisor role is a key position taking responsibility for coordinating daily activities between the business and In-Country Experts, Clients via CSS, and Workers to effectively onboard new workers and coordinate them through the employment end to end process with ultimate ownership of quality and service delivery. The role also includes supporting Embedded clients (reseller) and HR Consulting clients, requiring creative thinking and a can-do attitude to develop solutions that support sales and client needs. A proactive and consultative approach is essential to anticipate client needs and provide up-front knowledge to mitigate risks.
How you will make a difference
•Act as a key point of contact for clients and workers, providing guidance on HR policies, employment matters, and local statutory requirements.
•Partner with the HR Services Manager, where applicable, to deliver high-quality and compliant HR services to global clients and EOR workers, including Embedded and HR Consulting clients.
•Manage the employee lifecycle from onboarding through termination, ensuring a smooth employee and client experience.
•Provide consultative HR support on performance management, promotions, career development, compensation, and employee relations matters.
•Deliver HR and benefits briefings to EOR workers in line with local requirements and company policies.
•Manage employment contracts, employee records, and related documentation, ensuring data accuracy and compliance with privacy requirements.
•Ensure HR processes comply with local employment legislation, company policies, and procedures, including probation management and appropriate escalation of complex cases.
•Provide accurate and timely payroll and benefits inputs, including new starters, terminations, payment details, insurance, and renewals.
•Support funding, billing, audits, client due diligence, and year-end leave reconciliation activities.
•Promote a positive employee experience through effective onboarding, first-payroll check-ins, ongoing support, and engagement initiatives.
•Collaborate with regional and cross-functional teams on HR service delivery, policy alignment, and global HR projects.
•Contribute to process improvements and uphold Safeguard Global's values while delivering a consistent and high-quality client and employee experience.
What will give you an advantage
•3–5 years of experience in HR operations, shared services, or a similar HR support role.
•Experience working in a global or matrixed organization is a plus.
•Strong knowledge of local labor laws, local employment practices, and HR compliance.
•Exposure to employee lifecycle processes (onboarding, offboarding, leave management, performance management, etc.)
•High attention to data accuracy and process discipline, particularly in handoffs between HR, Payroll, and Benefits teams.
•Ability to balance employee experience, client satisfaction, and compliance risk in day-to-day decision making.
•Proficiency in HRIS platforms and eager to learn new systems.
•Strong skills in Microsoft Office Suite.
•Strong analytical and problem-solving skills to handle complex issues and able to work independently in a fast-paced environment.
•Good communication, interpersonal, and stakeholder management skills.
•Excellent verbal and written communication skills are essential for interacting with employees, management, and external stakeholders.
•Fluency in English and the local language is a must.
Who we are and what we do
Safeguard Global is global! We enable global expansion without the risk by helping 1,500+ customers recruit, hire, manage, and pay employees in nearly 190 countries.
Global Benefits
•Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
•Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family.
•Make a difference: Get 2 paid charitable days off to contribute to causes you believe in.
•Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
•International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
•Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
•Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
