About the company
Mayflower is a technology company developing global IT products for the entertainment industry, including a payment system, AR/VR, machine learning, and computer vision solutions.
Responsibilities
•Monitor the automated fraud system and review suspicious users
•Handle, review, and represent chargebacks
•Provide customer support for payment- and fraud-related issues
•Assist the Finance and Risk Department
•Work rotating 24/7 shifts
Requirements
•At least 2 years of experience in a fraud-related role or a similar position
•Fluency in English
Будет плюсом (nice to have):
•At least 1 year of experience in online customer support, banking, financial services, or online payments
•Additional languages
•Interest in online businesses and willingness to expand knowledge of online payments and fraud
•Motivation to learn, explore new areas, and grow within the company
•Critical thinking, fast decision-making, and excellent attention to detail
Conditions / Benefits
•EU-based employment contract
•Transparent performance reviews twice a year, with bonus opportunities and salary adjustments
•Private medical insurance for the employee and family
•Corporate mobile plan with unlimited use in Cyprus and roaming included
•Interest-free support for car purchases
•Provident fund in Cyprus, available after probation and co-funded by the employee and the company
•Mindfulness and well-being support, including psychological assistance with 50% coverage
•50% coverage of school and kindergarten fees for children
•Fully covered sports benefits
•Access to in-house electric scooters and bike rentals
•Paid language courses and development programs, including conferences, training programs, and coaching
•Peer reward program
•Fully equipped office, free catering, an in-house coffee bar, and a health bar with nutritious snacks
•International teams, corporate events, team buildings, and hackathons
•Benefits are provided in accordance with the company's policies and eligibility criteria
•Test task (15 minutes)
