Careers that change lives start here
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
A Day in the Life
As one of Medtronic's three comprehensive portfolios, Neuroscience is focused on improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Within the portfolio, the Neuromodulation Operating Unit provides advanced therapies for chronic pain, movement disorders, and other neurological conditions through technologies such as spinal cord stimulation and targeted drug delivery systems that deliver personalized patient care worldwide.
SPR is a medical technology company focused on advancing minimally invasive therapies for the treatment of pain. Its SPRINT® PNS System is designed to deliver short-term peripheral nerve stimulation therapy for sustained pain relief of up to three months following treatment and is supported by a growing body of clinical evidence and expanding reimbursement coverage. SPR is now part of Medtronic.
The Patient Support Associate's primary responsibility will be to provide support to patients prior to and during treatment with SPRINT in collaboration with the Sales Team as assigned by the Director of Sales Training and Patient Support. In that effort, the Patient Support Associate's function will be important in establishing the "best in class" customer service and patient support.
Primary Responsibilities
•Assist Sales and Sales Ops Team in providing "best in class" support to patients once they are selected for and being treated with SPRINT
•Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow-up for company products
•Performs patient follow-up to assure success of implantation experience
•Provides product follow-up and support to patients
•Educates patients on the merits and proper clinical use of products by providing support over the phone or virtually with the potential use of a wide variety of formats and platforms (e.g., patient facing videos, manuals) for optimization of treatment and positive patient outcomes
•Manages administrative tasks to include timely patient documentation and data collection
•Work directly with patients and the Sales Team to optimize CRM for field base input
•Support the Sales Team with collecting and recording patient pre-procedure, procedural and follow-up data
•Assist managing complaints and feedback
•Work with Sales Team to ensure Complaints are submitted on time and with all necessary information
•Work with Quality to assist with follow-up requests for Complaints
•Maintains a working knowledge of SPR products
•Maintains open, effective communication with all personnel, customers and other SPR employees
Required Qualifications
•High School Diploma or equivalent with 4+ years of relevant work experience (OR Associate's Degree with 2+ years experience OR Baccalaureate/College Degree)
Preferred Qualifications
•Patient experience (this includes internship experience)
•Experience working inside CRMs (specifically Salesforce.com)
•Strong technological knowledge
•Proficient with MS Word and Excel
•Experience in pain management
•Proven record of achievement in a high-energy, fast-paced environment
•Ability to work efficiently and creatively in a regulated industry
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
U.S. Work Authorization & Sponsorship
U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Benefits & Compensation
Medtronic offers a competitive salary and flexible benefits package.
Salary ranges for U.S (excl. PR) locations (USD): $47,200.00 - $70,800.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States.
Benefits for regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Benefits available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.
The application window for this opening is anticipated to close on 13 Nov 2026.
