About the Role
Grade Level (for internal use): 07
Work Shift: Flexible to work across APAC, EMEA, and US shifts, including rotational weekends, based on business needs.
Role Overview
As an Associate in the Financial Institutions Group Client Support team, you will provide consultative support for business intelligence tools and financial data products. You will manage complex client queries, troubleshoot data-related issues, and help clients maximize the value of our platforms.
You will act as a client advocate, working closely with Sales, Product, Technology, Content, and Industry Research teams to improve the client experience, support data quality initiatives, and contribute to product adoption and revenue growth.
The Team
The Financial Institutions Group team provides specialized support to clients across financial institutions, government organizations, universities, and other market participants. With team members across multiple global locations, the team operates in a collaborative, fast-paced environment.
Associates develop strong subject matter expertise in financial institutions, banking regulations, mortgage data, demographic research, asset-level analytics, and market intelligence workflows.
The Impact
In this role, you will help strengthen client relationships by delivering timely, accurate, and consultative support. Your work will contribute to client retention, product usage, operational efficiency, and overall client satisfaction.
You will also help identify product enhancement opportunities, improve internal workflows, and support initiatives that enhance data quality and platform usability.
What's in it for you
•Build deep expertise in banking, mortgage, demographic, and asset-level data.
•Strengthen consultative client engagement skills while working with sophisticated financial services clients.
•Develop technical proficiency in MS Excel, SQL, Salesforce reporting, mapping tools, and data analysis workflows.
•Collaborate with global teams across Product, Technology, Content, Sales, and Industry Research.
•Gain exposure to strategic projects, product testing, client outreach campaigns, and webcast delivery.
•Take ownership of initiatives that improve team efficiency, client experience, product adoption, and data quality.
Responsibilities
•Provide advanced client support via phone, email, and chat, resolving complex and data-intensive inquiries.
•Conduct investigative client conversations to understand business needs, troubleshoot issues, and recommend effective solutions.
•Act as a client advocate by identifying opportunities to improve product usability, data quality, and presentation.
•Build customized Excel models, templates, and workflows using multiple datasets, including data not directly available on the platform.
•Support clients in using mapping tools for mortgage, demographic, asset-level, and market analysis.
•Partner with Product and Technology teams to test new features, enhancements, and platform updates with a focus on the end-user experience.
•Lead proactive outreach campaigns related to product enhancements, new datasets, and workflow improvements.
•Conduct client webcasts and product demonstrations, showcasing knowledge of FIG products, data, and industry trends.
•Create Salesforce reports and analyze support trends to improve workflows, team procedures, and client outcomes.
•Lead assigned projects from planning through execution and identify opportunities for process improvement.
•Mentor new hires and junior team members through training, knowledge sharing, and best-practice development.
•Collaborate with global teams across Sales, Product, Technology, Content, and Industry Research to resolve complex client issues.
What We're Looking For
Basic Qualifications
•Bachelor's degree in Economics, Finance, Business, or a related field.
•Strong understanding of finance, capital markets, banking, or the global economy.
•Prior experience in client support, financial data, research, product support, or a related role preferred.
•Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and professionally.
•Strong analytical thinking, attention to detail, and problem-solving skills.
•Ability to manage multiple priorities in a fast-paced, client-focused environment.
•Strong collaboration skills with the ability to work effectively across global, cross-functional teams.
•Strong working knowledge of MS Excel and common business tools.
•Ability to learn and apply tools such as SQL, Salesforce, mapping platforms, and financial data products.
•Flexibility to work rotational shifts and weekends based on business requirements.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
Benefits
•Health & Wellness: Health care coverage designed for the mind and body.
•Flexible Downtime: Generous time off helps keep you energized for your time on.
•Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
•Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
•Family Friendly Perks: Benefits for partners and children.
•Beyond the Basics: From retail discounts to referral incentive awards.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
