Partner Operations Representative
Company: Wave Mobile Money Inc.
About the Role
You will manage cases escalated by support teams, interpret user information and Periscope charts, and streamline payment-ticket management. You will forecast collections, communicate with users and partners about issues and outages, maintain records in Slack, and communicate partner requirements to engineering.
Requirements
•University degree in IT, finance or a related discipline
•2+ years of experience in a comparable customer-service or back-office position
•Basic technical knowledge
•Prioritization skills
•Fluency in English and local languages
•Work authorization in The Gambia
Responsibilities
•Manage cases escalated by support teams
•Interpret user information
•Analyze and interpret Periscope charts
•Provide operational support and streamline payment-ticket management
•Forecast and follow up on collections
•Communicate with users about issues, claims and outages
•Escalate cases, claims and outages to partners
•Maintain communication with support and product teams
•Maintain organized records in Slack
•Communicate requirements to the engineering team
Benefits
•Health insurance for employees and dependents
•26 weeks of parental leave for mothers
•4 weeks of parental leave for fathers
•Subsidized child care
•Airtime reimbursement
•Free food
