GE Vernova - The Energy to Change the World
With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. "GE" carries a legacy of quality and ingenuity. "Ver" signals Earth's lush ecosystems, while "Nova" nods to a new era of lower-carbon energy we are helping to deliver.
Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.
Let's Talk about the Role
As an Operations Support Specialist, you will be a key member of the global Customer Support Operations team, reporting directly to the Customer Support Operations Leader. You will support regional teams worldwide in standardizing and improving processes and tools, analysing operational performance and KPIs, identifying opportunities to enhance efficiency and customer satisfaction, testing and implementing new solutions, and ensuring consistent ways of working through training, governance, and quality monitoring.
Key responsibilities
•Review processes, identify inefficiencies, and implement improvements to enhance operational efficiency and customer satisfaction.
•Test, validate, and support the rollout of new tools and processes across global regions.
•Train regional teams on tools, processes, and best practices to ensure consistent ways of working.
•Coordinate with IT and regional teams to communicate changes and ensure smooth implementation.
•Monitor KPIs, analyse trends, and identify opportunities for operational improvement.
•Monitor data accuracy, process compliance, and adherence to global standards.
•Maintain up-to-date process documentation, work instructions, and knowledge-sharing materials.
•Provide first-level support for tools and processes, troubleshoot issues, and escalate complex cases when necessary.
•Support CRM and customer portal improvements, ensuring tools and workflows meet business requirements.
What you'll bring (Basic Qualifications)
•Degree-level education.
•Proven background in customer service, customer support, or customer relationship management, with solid knowledge of a CRM system such as Salesforce or an equivalent platform.
•Strong analytical skills, with the ability to analyse data and KPIs to identify opportunities for process improvement.
•Excellent communication and stakeholder management skills, with the ability to collaborate and influence teams at all levels.
•Fluency in English, both written and spoken.
What will make you stand out
•Knowledge of Salesforce, IT systems, programming, or Lean methodologies.
•Experience in operations management, process improvement, project management, or implementing new tools and processes.
•Proficiency in additional European languages, particularly French or Spanish, and/or experience in a technical industry such as energy or automotive.
Additional Information
Relocation Assistance Provided: No
