Who we are
We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We're a bank with a long history of success that operates as a start-up, always on the lookout for new opportunities to grow our business.
We're looking for a Card Operations and Support Specialist to join our team.
What You'll do
•Manage Business/Product/Operation enhancement/modifications related to card payment front and back systems
•Perform all project technical tasks related to credit/debit cards and report any risks that may affect the project deliverables
•Clarify the business requirements with the bank business units, Card management and Core Banking System vendor and participate in technical solution preparation
•Understand and provide analyses for different financial payment card products
•Read system logs to identify system issues
•Perform the daily technical support tasks and handle the service desk raised tickets related to credit cards services to properly close and reply to customer and user issues
•Participate with vendor and Tech teams in all updates, upgrades, and certifications required to maintain best performance of cards related applications
What you'll need to succeed
•3 years of experience in the field of technical support for card systems
•Knowledge in Switching & ISO messaging, client management, adaptability
•Knowledge and understanding of financial products, Credits, Incoming and Outgoing files flows and reconciliation with different payment schemas (Visa and Mastercard)
•Experience with MS SQL
•Fluency in English (verbal and written)
•Problem solving and prioritization skills
•Analytical and comprehensive thinking
What we offer
•Take your career to the next level with real growth opportunities
•Work on exciting, meaningful projects that make an impact
•Be seen and appreciated for who you are and what you do
•Join a vibrant, international team of 23 nationalities who've got your back
•Stay covered with additional private health insurance
•Receive monthly food vouchers as part of your benefits package
•Enjoy exclusive perks & discounts – from Multisport cards to top retailers
•Benefit from special rates on our banking products
•Work in the heart of Sofia – steps away from National Palace of Culture and South Park
•Bring your furry friend to work – because every office is better with paws
To apply for this position, please send your CV in English.
