Job Summary
The Operations Analyst, Managed Services supports operational processes, reporting activities, and service delivery initiatives within the Managed Support organization. This role analyzes operational data, identifies trends, assists with process improvement opportunities, and collaborates with stakeholders to drive business outcomes while supporting service excellence.
What you will do
•Analyze operational data and reporting to identify trends, variances, and opportunities for improvement.
•Support managed services operational processes and service delivery initiatives.
•Prepare and maintain recurring operational reports and dashboards.
•Collaborate with stakeholders to gather business requirements and document process needs.
•Assist with root cause analysis and resolution of operational issues.
•Document workflows, procedures, and process improvements.
•Support implementation of new processes, tools, and operational enhancements.
•Maintain data accuracy and integrity across reporting activities.
•Build productive working relationships across business teams.
What we expect of you
•Bachelor's degree required. OR, 4 years of work experience required.
•Strong analytical and problem-solving skills.
•Experience using Microsoft Excel for analysis and reporting.
•Strong written and verbal communication skills.
•Ability to manage multiple priorities and meet deadlines.
•Attention to detail and commitment to data accuracy.
•Ability to collaborate effectively with stakeholders across the organization.
•Experience with reporting and operational analysis is a plus.
•Experience within managed services environments is a plus.
Pay
Pay range: $28.90 - $41.80 depending on experience and skill set. Benefits overview available at https://cdw.benefit-info.com/. Salary ranges may be subject to geographic differentials.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.
