Responsibilities
•Independently maintain a high sense of ownership of the issues in the product ticket queue to be responsive and provide timely updates, follow-up, expedition, and resolution.
•Independently prioritize issues and workload by severity and impact, while ensuring quality and meeting deadlines.
•Independently analyse, recreate, document, communicate and monitor escalated issues using Salesforce, Jira, and other internal applications and reporting tools.
•Develop and maintain expertise in Wealth Management operation products, supported platform, Standard Operating Procedures for workflows, and client related documentation.
•Recognize patterns among repetitive problems and work to resolve the root causes by collaboration with other teams.
•Contribute to ongoing efforts to streamline and improve processes.
•Maintaining all security procedures mandated by management to ensure safekeeping of critical client data.
•Work with external and internal stakeholders to ensure the production is timely and meet required quality standards.
•Identify areas of improvement across the team and proactively take steps to improve those processes by offering ideas.
•Complete administration functions as required on the Investment platform: including (but not limited to): deposits, withdrawals, client account maintenance, management information and reports for clients, checking data is accurate and clean on the platform.
•Monitor discrepancies and liaise with the onshore team.
•Internal and external client money & custody asset reconciliations.
•Process corporate action events and income distributions.
•Assist other staff with additional workload time allows.
Competencies
•Strong communication skills.
•Strong analytical and quantitative skills.
•Attention to Detail.
•Methodical Problem-Solving Skills.
•Excellent Organization Skills (Email, Task Management, Follow-up).
•Self-Motivated.
•Goal Oriented.
•Team Player.
Requirements
•3+ years of experience in the financial services industry.
•An understanding of the Financial Services marketplace that applies to Wealth Managers.
•Proactive with a strong initiative, excellent organizational skills, and the ability to manage multiple priorities.
•Excellent organisation and time management skills.
•Ability to multi-task and prioritise effectively.
•Knowledge of investment instruments across all asset classes would be advantageous.
•Focuses on meeting commitments and delivering results to a high standard.
•Robust analytical and problem-solving skills with detail orientation and accuracy.
•Excellent computer & Excel skills.
•Demonstrate self-motivation in an independent, fast-paced work environment.
•Excellent oral, written, and interpersonal communication skills.
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
