About
Devoteam is a global digital transformation provider serving leading organizations across EMEA. Its work focuses on cloud, data, and cybersecurity, with a revenue of €1B.
Responsibilities
•Lead, empower, and mentor sub-teams responsible for Service Desk, local Onsite Support engineers, and Endpoint administrators to deliver high customer satisfaction (CSAT)
•Improve local physical IT support services across office locations by implementing high-touch, white-glove support and walk-up tech bars
•Oversee the global device fleet lifecycle, including hardware standards, procurement, and refresh cycles
•Partner with the Asset Manager to improve computer and mobile inventory tracking, asset tagging, and ServiceNow (ITAM) workflows
•Manage Google Workspace as the primary root Identity Provider (IdP) and configure Entra ID as the federation bridge to Azure, GitHub, and Microsoft ecosystems
•Drive device management strategy using Ivanti (MDM) and ensure endpoint protection with Sophos (EDR)
•Enforce Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access rules to support a Zero Trust model without slowing workflows
•Streamline zero-touch deployment via Ivanti, automated hardware provisioning, and onboarding/offboarding workflows
Requirements
•6–8+ years of professional IT experience, including at least 3+ years directly leading On-Prem Support, Digital Workplace, or End-User Computing (EUC) teams
•Proven track record modernizing physical IT support services and managing full-lifecycle enterprise device fleets, including laptops, mobile phones, workstations, and peripherals
•Practical experience managing devices via Ivanti (MDM), endpoint security with Sophos (EDR), and hardware asset tracking in ServiceNow
•Hands-on expertise managing Google Workspace as a primary IdP and Entra ID as a federation bridge into Azure, GitHub, and Microsoft environments
•Highly user-centric mindset, passion for employee experience and high CSAT, and rapid resolution SLA performance
•Proven ability to mentor local onsite engineers and helpdesk staff across international locations
•Full professional fluency in English (written and spoken)
Conditions
•Work location: Lisboa, Portugal
