Job Description
Who we are looking for
In this role, you will work with the State Street Middle Office team from around the globe to support premier investment management clients. You will have immediate responsibility to oversee all day-to-day transactional responsibilities in a fast-paced, flexible and exciting environment.
Why this role is important to us
This position is for Junior level responsibility within the Middle Office Services operations. The team is responsible for end-to-end service delivery for the majority of the Middle Office Trade Management functions. The candidate is required to ensure service delivery to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any unresolved matters to the manager for best resolution.
What you will be responsible for
As Officer, you will:
•Support a large international Investment Management Client
•Provide a high standard of support to both internal or external clients
•Embrace State Street's "corporate values" and support a work environment reflective of those values
•Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
•Be a strong team player and demonstrate dedication to group and company goals
•Demonstrate professional maturity and effective time management
•Manage the team as a secondary responsibility with managing the process as primary
•Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions
•Ensure all internal/external clients' inquiries are logged and resolved in a timely and satisfactory manner
•Ensure all daily and monthly services are delivered in accordance with relevant client SLAs
•Ensure all trades, transactions processed and settlements managed on a daily basis
•Participate in review meetings (Internal, Client)
•Facilitate new market initiatives setup
•Contribute to team initiatives around audit, risk management
•Complete special tasks and projects assigned by the supervisor or manager
What we value
These skills will help you succeed in this role:
•Excellent attention to detail
•Must be responsible and take ownership of the job which is allocated
•Must be organized and able to multi-task, often working to tight deadlines
•Must have demonstrated an ability to handle numerous activities and to prioritize work effectively
•Must be pro-active and be a problem solver
•Must be highly professional interacting with several departments within the company
•Must be flexible, often dealing with ad-hoc queries from clients
•A team player
•Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization
•Flexibility to work in shifts (Night Shift – 8 PM onwards)
Education & Preferred Qualifications
•Degree in Finance, Accounting, business management preferred
•Understanding of the Investment Management industry, with a minimum 2 years prior business experience
•Understanding of Investment Manager Operations, particularly around processes and key deliverables
•Proven ability to communicate in a clear, concise and professional manner
•Strong time management skills with the ability to prioritize under pressure
•Good understanding of F2B trade lifecycle
•PC skills with an excellent understanding of Microsoft Word, Outlook, and Excel
About State Street
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
