About the Role
You will provide first- and second-line technical support, administer cloud productivity and identity platforms, and manage devices throughout their lifecycle. You will handle user access, onboarding and offboarding, endpoint security, phishing reports, access reviews, audit evidence, documentation, and process automation.
Requirements
•1+ years of experience in IT support, helpdesk, or systems administration, or strong entry-level qualifications with relevant technical certifications.
•Experience administering Microsoft 365, Entra ID, and Google Workspace.
•Experience with Microsoft Intune or another mobile device management platform.
•Working knowledge of Windows and macOS.
•Understanding of DNS, DHCP, VPN, and Wi-Fi.
•Strong organisational skills, attention to detail, and documentation practices.
•Excellent written and verbal English communication skills.
•Eligibility to work in the UK or Switzerland and willingness to undergo background screening.
•Ability to work on-site at the Zurich or London office every working day.
•Pre-existing right to work in Switzerland or the UK without company sponsorship.
•Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, MS-102, SC-300, or Google Workspace Administrator.
•Experience supporting IT operations in financial services, fintech, trading, or crypto/DeFi.
•Basic scripting skills in PowerShell, Bash, or Python.
•Basic familiarity with Linux and command-line tools.
•Familiarity with SOC 2, ISO 27001, regulated IT environments, Apple Business Manager, and Apple device management.
Responsibilities
•Provide first- and second-line technical support for hardware, software, and connectivity issues.
•Procure, configure, deploy, maintain, and retire laptops, mobile devices, and peripherals.
•Maintain hardware inventories, software licences, and SaaS subscriptions.
•Manage user accounts, permissions, and access across cloud productivity and identity platforms.
•Coordinate IT onboarding and offboarding, including access removal and equipment recovery.
•Administer endpoint devices through MDM tools, including enrolment, security policies, compliance monitoring, and updates.
•Support security awareness initiatives, respond to phishing reports, and review user and privileged access.
•Maintain IT records, change logs, and audit evidence for SOC 2, ISO 27001, and regulatory audits.
•Maintain IT documentation, support tickets, and operational procedures.
•Improve efficiency and automate routine IT tasks.
