About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries work on teams that save lives by developing the medicines of tomorrow, developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Job Description
We are searching for the best talent for a Medical Director, Medical Excellence & Operations located in Toronto, Ontario, Canada.
The Medical Director, Medical Excellence & Operations, is a key member of the Medical Affairs Leadership Team, reporting to the VP of Medical Affairs (MAF). The Director will have overall leadership and accountability for the Medical Excellence & Operations team that supports both Medical Affairs and Commercial functions across Johnson & Johnson Innovative Medicines (JJIM) Canada. Owning and leading critical business activities within areas of: MAF Operations, Medical and Commercial Material Review, Medical Information, Business Compliance, Innovative Medical Solutions and supporting field Medical Excellence.
This role will provide the strategic direction and planning for the following key areas and teams:
•Medical Affairs Technology and analytics (J&J Science Connect, Veeva CRM, iConnect)
•Medical & Commercial Operations related to Adboards, Medical Education, Sponsorships and Grants
•Review of company materials (promotional and non-promotional materials)
•Oversight of Canadian medical information escalations, reporting and Contact center
•Transparency Reporting for JJIM Canada in compliance with GxP requirement
•HCP Value Transfer and Contracting for JJIM Canada activities
•Medical Education and Patient Organization Grants Management
Responsibilities
•Works in close alignment with the Medical Affairs Leadership Team (MALT) & Commercial Business Leaders to establish processes, systems, controls and analytics to support best in class Medical Education, Medical Information, Material Review, Field Medical Excellence, Adboards, Sponsorships and Grants activities.
•Ensures systems and processes are streamlined, transparent and optimized for compliant best in class execution of all critical business activities.
•Provides strategic direction, vision, line management, coaching and development for the Medical Excellence & Operations team.
•Identify, standardize and report on key MSL impact & capability metrics through evolving data analytics, Medical Omnichannel and Medical Observations, in partnership with the MAF Data Analytics Team, MEE, Sr. MSL Managers and MAF Sr. leadership, driving innovative measures of impact.
•Provides oversight for the MA Operations, Research Compliance, Material Review, Data Analytics & Insights and MA Solutions teams, including compliance-related controls for current and future system enhancements based on business needs.
•Optimizes processes and systems in collaboration with the Business Compliance, Medical Leaders and Commercial teams to ensure optimal activity execution and audit readiness.
•Provides leadership and direction for the development and implementation of Transparency reporting.
•Supports all brands engaging in value transfer by providing on-going education, risk mitigation strategies and credo-based solutions.
•Provides internal and external stakeholders with compliant solutions rooted in excellence, enabling internal colleagues to compliantly engage with external HCPs through robust business processes, systems and documentation practices, leveraging J&J systems and novel technologies where appropriate.
•Leads the analytics & data-driven transformation of the Medical Affairs organization in order to shape and drive business strategy in an informed and objective manner.
•Supports the technological and process transformation required to interrogate medical customer interaction insights through insight analytics and scientific content management, leveraging AI technology to automate and compile actionable insights.
•Leads Medical Affairs performance metrics, insights, analytics and reporting to ensure both Field and Head Office Medical Excellence.
•Drives process standardization, procedural guidance and quality oversight, ensuring compliance, risk mitigation, continuous improvement and high-quality output, to support Medical & Commercial strategies.
•Provides innovative, continuous and personalized learning experiences that empower people to flourish and grow in a changing world by enabling customization and delivery of critical capabilities to meet diverse roles.
•Ensures all medical & promotional materials developed are held to the highest standards of quality and compliance, reflecting a corporate commitment to ensure healthcare professionals and patients have access to the information, programs and support they need to achieve the best results possible.
•Partners with global & local compliance colleagues to develop and implement systems and processes to manage critical business activities, including HCP Value Transfer, to mitigate risk and align with company priorities.
•Accountable for oversight of audits and inspections in collaboration with Quality Management and GCO, and maintenance of ongoing audit readiness.
•Responsible for communicating and mitigating identified risk to compliance, the VP of Medical Affairs and the JJIM Leadership Team.
Requirements
•University degree in health sciences, finance or equivalent is required
•An advanced degree in science and/or business is preferred
•Experience in field medical, medical education, medical information, review — all considered assets
•A minimum of 5 years of experience in a quality assurance, compliance or related function within the pharmaceutical/healthcare industry is required
•Minimum of 5 years in a leadership and/or people management role is required
•Excellent leadership and strategic thinking skills is required
•Demonstrated ability to lead through change and motivate a diverse team
•Excellent written and verbal business communication skills, strong presentation skills, and superior attention to accuracy, detail and deadlines
•Strong proficiency for the interpretation of complex regulatory requirements and quality standards, and the dissemination of the rationale and risk assessment
•Strong organizational and planning skills; able to adapt to changing priorities and manage complexity with solid decision making
•Strong ability to shape and influence in a matrix environment
•Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
•Bilingualism, an asset
•This position is located in Toronto, Ontario, Canada and follows a hybrid schedule of three days in the office and up to two days remote per week.
Preferred Skills: Analytical Reasoning, Clinical Operations, Clinical Research and Regulations, Clinical Trial Designs, Clinical Trials, Compliance Management, Consulting, Developing Others, Fact-Based Decision Making, Good Clinical Practice (GCP), Inclusive Leadership, Industry Analysis, Innovation, Laboratory Operations, Leadership, Operational Excellence, Research and Development, Research Ethics
