Wheely

marketplace operations manager

In short

This role owns core marketplace metrics (fulfillment rates, ETAs, chauffeur utilization, cancellation rates) and pricing/incentive optimization for Wheely, a premium transportation company operating in Europe, the US, and the Middle East. It requires close partnership with Product, Data Science, and Engineering teams to improve matching algorithms and dispatch logic. Candidates need 4+ years of analytical experience with advanced SQL and the ability to independently query large datasets and build dashboards. The role is office-based in West London four days a week.

About
Wheely provides premium transportation across major cities in Europe, the US, and the Middle East, combining technology with five-star chauffeuring. Its service is used by more than 100,000 active riders and 1,200 corporate accounts.
Responsibilities
•Own core marketplace metrics, including fulfillment rates, ETAs, chauffeur utilization, and cancellation rates across the market
•Develop, test, and optimize localized pricing structures, dynamic pricing algorithms, and chauffeur incentive programs
•Partner with Product, Data Science, and Engineering teams to improve matching algorithms, dispatch logic, and internal operational tooling
Requirements
•4+ years of professional experience in a fast-paced, highly analytical environment
•Advanced proficiency in SQL
•Ability to query large datasets, build dashboards, and conduct independent quantitative analysis
•Proven ability to move rapidly from data-driven hypotheses to hands-on execution and operational implementation
Nice to have
•Direct experience in marketplace, pricing, or driver operations teams at a mobility, on-demand, or location-based services platform
•Experience building and scaling operational processes, automated workflows, or analytics frameworks from scratch
Conditions
•Office-based role in West London four days a week, with one remote day of your choice
•Flexible start and finish times
•Employee stock options plan
•Private medical and dental insurance
•Life and critical illness cover
•Best-in-class equipment
•Monthly credit towards Wheely journeys
•Cycle to Work scheme
•Professional development stipend

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