Description
The Senior Manager, Account Executive Operations is responsible for providing domain expertise for international policy within Capital One's Global Payment Network. This role is also responsible for supporting risk remediation to Capital One clients and partners. This individual will manage a direct report.
Responsibilities
•Serve as a subject matter expert, offering operational insights to enhance international network policies.
•Create and execute on strategies for network policy consolidation or other international operational strategic priorities.
•Manages a direct report, display a passion for developing their team through their leadership style.
•Demonstrated ability to oversee risk and controls that fall under direct reports' responsibilities.
•Ensures an environment of continuous improvement.
Requirements
•People Leadership experience; including direct management.
•Experience within the financial services or payments industry, in particular prior experience in acquiring and issuing, and key payments products including EMV, Contactless, and Digital Payments.
•Experience either developing, analyzing, or providing recommendations for policy from an operational perspective.
•Strong working knowledge of the payments ecosystem.
•Strong executive presence and communication skills, with the ability to translate complex issues into clear, actionable insights.
•Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions.
•Strong organizational skills, and focus on achieving both short and long term goals.
•Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities aligned to the team.
•Proven ability to leverage data to define Key Performance Indicators (KPIs) to measure and demonstrate individual and team performance.
Nice to have
•Knowledge of regulatory environments that may drive operational policy is considered a plus.
Conditions
•This is a permanent position based in our Hammersmith, London office.
•We embrace a hybrid approach to work. You'll spend two days a week in the office.
•You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.
•Competitive pension and performance-based bonus schemes.
•Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
•Access premium care through our private medical insurance.
•We champion your milestones with enhanced parental leave.
