Maintenance Renewals Analyst
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
Job Description
Job Family Definition:
Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.
Management Level Definition:
Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
Responsibilities:
•Supports sales processing activities and process improvement for an assigned area, account or process
•Demonstrates capability and understanding of requirements in all areas of sales processing
•Develops client interaction and negotiation skills
•Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
•Communicates analysis results to internal stakeholders
•Implements specified changes to processes or tool to improve performance and increase customer satisfaction
Education and Experience Required:
•Bachelor's degree in Business Management or equivalent
•Typically 2-4 years experience
Knowledge and Skills:
•Experience implementing policies, processes, and analytics methods to support client sales processing
•Ability to apply analytical, statistics and problem solving skills
•Understanding of business and sales processing tools, systems and practices
•Familiarity with reviewing and interpreting client agreements
•Strong written and verbal communication skills
•Mastery in English and local language
•Ability to effectively communicate sales processing plans, proposals, and results and negotiate options
What We Can Offer You
Health & Wellbeing — We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development — We invest in your career because the better you are, the better we all are, with specific programs catered to helping you reach your career goals.
Unconditional Inclusion — We are unconditionally inclusive in the way we work and celebrate individual uniqueness, with flexibility to manage work and personal needs.
