Job Purpose
The Group Manager is responsible for client satisfaction and for overall successful production delivery to clients for the assigned production group, production planning, properly managing the resources assigned by company in relation to assigned business (clients) to maximize margin contribution to Unit results.
About Transform
At RWS, we enable the world's largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.
Key Responsibilities
•Leads work groups: Manages regular tactical meetings with subordinates. Solves production issues escalated by subordinates. Ensures group activities comply with corporate requirements for quality management, legal requirements and corporate values. Sets operational and performance goals for direct reports and ensures alignment with operational, tactical and strategic objectives.
•Participates in Unit strategic planning and strategic reviews. Advises Program Managers on key planning issues and business decisions.
•Performs tactical budgeting, resource allocation, capacity and production planning.
•Participates in creation of Unit annual budget.
•Monitors KPIs including revenue, costs, margins, quality and on-time delivery. Creates regular management reports and KPI updates for leadership and teams.
•Participates in sales support, creation of client solutions, business development and account management.
•Ensures delivery of projects in line with client agreements regarding quality, budget, timing and responsiveness.
•Owns and designs work group production management processes, tools, workflows and methodologies and drives continuous process improvement.
•Ensures knowledge is recorded and shared across the organization.
•Regularly monitors client satisfaction and implements improvement actions.
•Regularly follows industry news and trends and improves knowledge in collaboration with internal knowledge groups.
Skills & Experience
•University degree
•5+ years in Project Management or similar managerial role
•2+ years localization industry experience
•4+ years managing/coordinating teams of 5+ people
•Languages: English Advanced
•PC & Information Technology: Advanced knowledge of Windows, MS Word, Excel, Outlook, PowerPoint; localization knowledge; general IT knowledge; understanding of business financial aspects
•Experience with AI use and implementation for process improvements is a plus
