About Claranet
Claranet helps organisations unlock the potential of the digital world to innovate and thrive securely. It brings together talented people and powerful technologies to address customer challenges.
Responsibilities
•Perform advanced troubleshooting of incidents affecting Linux-based Home Gateway Devices (HGWs), including fixed access networks, Wi-Fi connectivity, and IP services
•Analyze Linux environments at a low level, including shell operations, process management, memory usage, network diagnostics, and configuration, to identify root causes
•Investigate Wi-Fi issues such as coverage, interference, channel utilization, band steering, and performance degradation using metrics, packet captures, and diagnostic tools
•Reproduce customer-reported issues in laboratory environments and characterize them using logs, network captures, and performance metrics
•Develop and maintain automation scripts to streamline testing, evidence collection, log analysis, and operational activities
•Create and maintain technical documentation covering processes, analyses, workarounds, and recommendations to support knowledge sharing and traceability across teams
Requirements
•Strong hands-on experience with Linux systems, including debugging, system configuration, troubleshooting, and scripting
•Understanding of TCP/IP networking concepts and related services such as DNS, DHCP, routing, and network troubleshooting
•Experience with network diagnostic and analysis tools such as Wireshark, tcpdump, or similar
•Strong analytical and problem-solving skills, including the ability to perform root cause analysis in complex technical environments
•Excellent communication and documentation skills
Nice to have
•Knowledge of Wi-Fi technologies, including 2.4 GHz and 5 GHz networks and IEEE 802.11 standards
•Experience with fixed access technologies such as GPON and DOCSIS
•Scripting and programming skills, particularly in Python and Bash
•Familiarity with OpenWRT and embedded Linux environments
•Experience in telecommunications, networking, or broadband service environments
•A proactive mindset, attention to detail, and a passion for troubleshooting and continuous improvement
Conditions
•Additional training
•Salary package in line with the responsibilities of the role
•Professional growth and career development opportunities
