About
4A Games develops action, adventure, and shooter games for PC and console.
Responsibilities
•Provide technical support to employees with hardware, software, and network issues
•Install, configure, and maintain computer systems, servers, and network devices
•Monitor network performance, uptime, and reliability
•Diagnose and resolve hardware and software issues
•Implement security protocols and procedures to protect against cybersecurity threats
•Manage user accounts, permissions, and access levels
•Collaborate with other departments to identify technology requirements and propose solutions
•Maintain records of IT equipment, software licenses, and peripherals
•Assist in prioritizing and coordinating day-to-day IT activities
•Provide technical guidance and support to junior IT staff when required
•Track emerging technologies and gaming industry trends and recommend improvements
•Document IT processes, procedures, and configurations for reference and training
•Identify opportunities to improve operational efficiency through automation and process improvements
•Assist with procurement and lifecycle management of IT equipment and peripherals
Requirements
•5+ years of experience in IT infrastructure, systems administration, technical support, or enterprise IT environments
•Bachelor's degree in Computer Science or equivalent practical experience
•Strong understanding of networking concepts and protocols, including TCP/IP, DNS, VPN, Firewalls, SMB/Samba, NFS, SSH, and RDP
•Knowledge of Linux (CentOS, Red Hat, Debian, Ubuntu)
•Experience with virtualization technologies (ESXi, Proxmox, XCP-ng)
•Experience with Windows 10/11 and Windows Server 2016/2019/2022
•Experience with Active Directory, Microsoft 365, Microsoft Entra ID, and Intune
•Familiarity with cybersecurity principles, Zero Trust, and security best practices
•Proficiency in scripting and automation (PowerShell, Bash, Python, CMD, or similar)
•Experience with ticket handling systems and version control systems, preferably Helix (Perforce)
•Strong troubleshooting and problem-solving skills
•Excellent written and verbal communication skills in English
Nice to have
•Experience in game or software development environments
•Knowledge of Jira, Confluence, and Perforce
•Strong knowledge of computer hardware, operating systems, and networking concepts
•Experience with server administration and virtualization
•Independent troubleshooting
•Familiarity with cybersecurity best practices and protocols
•Computer assembly, disassembly, diagnostics, and preventive maintenance
•Experience with gaming consoles
•Crimping RJ-45 Ethernet cables
•Ability to multitask and prioritize in a fast-paced environment
•Strong documentation and organizational skills
•Experience supporting multi-site environments
Conditions
No conditions stated in the posting.
