About the Role
Senior Learning and Development Adviser
Contract: permanent. Working hours: 35 hours per week is full time. Where possible, part time/flexible working patterns can be considered — please state your desired working pattern in your application.
Responsibilities
You'll lead the design and delivery of high-impact learning and development solutions, taking full ownership from concept through to evaluation. Working closely with HR and senior stakeholders, you'll ensure learning strategies align with organisational goals, deliver leadership and organisation-wide programmes, and use data insights to drive decisions. You'll also manage external partners, oversee corporate induction, and act as a key contact for complex queries and sponsorship requests. You'll support colleagues to build skills, mentor L&D team members, and champion early careers programmes, while driving a strong, inclusive learning culture.
Minimum Criteria
•Proven experience working in a learning and development (L&D) environment, delivering programmes or initiatives
•Evidence of managing high-impact, strategically important L&D projects from design through to evaluation
•Strong project management capability, with experience delivering complex, multi-strand programmes to deadlines
•Advanced stakeholder management skills, with evidence of engaging and influencing senior stakeholders and tailoring communication to different audiences
•Experience using L&D technology platforms and digital learning tools (e.g. LMS/LXP), with a focus on continuous improvement
•Experience of facilitating training sessions both online and in person and willingness to facilitate on an ad-hoc basis
Desirable
•Ability to show adaptability and flexibility in a changing environment, managing shifting priorities effectively
•Knowledge of HCM/HRIS/LMS/LXP systems to support and enhance learning delivery (Workday experience is advantageous)
•Ability to demonstrate collaborative working and critical thinking to solve problems and improve ways of working
•Confidence using Microsoft Office tools, including Teams, to support delivery and stakeholder engagement
•A proactive approach to supporting an inclusive learning culture, aligned to organisational values
Location and Reporting
Location: London Docklands (Hybrid). Reporting to: Learning and Development Partner. Permanent hybrid policy: at least four days across a fortnight in the office.
Benefits
•25 days holiday entitlement, with the option to buy extra or sell days
•Generous non-contributory pension
•Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
•Private medical insurance, virtual GP, critical illness cover, life assurance cover
•Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service
•Gym membership discounts, and a fully equipped on-site gym open 24/7 in London
Application Process
Apply with a current CV. Applications need to be submitted by 23:59 on Thursday 11th November. Interviews are anticipated to take place virtually in the week commencing 23rd or 30th November. This advert may close earlier than the date specified due to high application numbers. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
About the Company
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services, helping resolve disputes between consumers, or small businesses, and their financial service providers.
