About the Role
You will manage and expand an existing SME book of business through upselling, cross-selling, and renewals. You will build long-term stakeholder relationships, manage pipeline activity in the CRM, negotiate pricing models, share customer feedback, and achieve commercial targets.
Requirements
•Degree in business administration, finance, or a related field, or relevant professional experience
•At least 2 years of sales or account-management experience
•Excellent written and verbal English and German
•Analytical mindset
•Proficiency with CRM systems, preferably Salesforce and Aircall
•Organisation, prioritisation, and accountability
•Ability to work in a fast-paced scale-up environment
Responsibilities
•Maintain and grow an SME book of business through upselling, cross-selling, and renewals
•Build and nurture long-term multi-stakeholder relationships
•Align features and products to deliver value for clients
•Monitor, forecast, and report on the pipeline in the CRM
•Present, negotiate, and structure complex pricing models
•Follow account-management processes and provide feedback to management
•Represent the voice of the customer and collaborate to improve user experience
•Achieve and exceed company targets
Benefits
•Choice of a hybrid working model or fully remote setup outside office locations
•Dedicated learning budget
