About the Role
We are seeking an experienced Account Manager. In this role, you will manage a portfolio of existing customers and drive expansion, upsell, and retention. As a strategic Account Manager, you will serve as a trusted advisor to your customers, conducting regular business reviews, identifying whitespace opportunities, and ensuring customers maximise value from the CrowdStrike Falcon platform.
What You'll Do
Account Expansion:
•Manage portfolio of existing customers
•Achieve annual expansion ARR target
•Drive Net Revenue Retention (NRR)
Strategic Account Planning:
•Develop and execute comprehensive account plans for each customer
•Conduct quarterly business reviews (QBRs) with 100% of accounts
•Map stakeholder relationships and identify expansion opportunities
•Build multi-year growth strategies aligned to customer objectives
Consultative Selling:
•Identify whitespace and cross-sell/upsell opportunities across CrowdStrike's product portfolio
•Articulate business value and ROI of expanded deployments
•Navigate complex buying processes for expansion deals
•Partner with Customer Success to ensure customer health and satisfaction
Customer Advocacy:
•Serve as voice of customer internally
•Proactively address risks and prevent churn (<5% churn rate)
•Drive customer references, case studies, and advocacy
•Maintain customer satisfaction scores >90%
Collaboration:
•Partner with Sales Engineers, Customer Success Managers, and Support
•Coordinate with hunters on land-and-expand strategies
•Engage executive sponsors for strategic accounts
What You'll Need
Required:
•4-6+ years of account management or customer success experience
•Proven track record of driving 120%+ NRR
•Experience managing 30-50 enterprise accounts simultaneously
•Strong relationship-building skills at C-level (CISOs, CIOs)
•Strategic account planning and whitespace analysis expertise
•Excellent presentation and QBR facilitation skills
•Salesforce CRM proficiency
•Fluency in English and French
•Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
Preferred:
•Cybersecurity, cloud, or enterprise SaaS account management experience
•Experience with complex, multi-stakeholder expansion sales
•Track record of customer advocacy and reference generation
•MEDDPICC or similar methodology knowledge
Farmer Mentality:
•Patient, relationship-focused approach
•Long-term thinking and account development
•Customer-first mindset
Strategic Thinking:
•Ability to identify and articulate business value
•Consultative approach to problem-solving
•Proactive opportunity identification
Relationship Excellence:
•Builds trust and credibility quickly
•Multi-threaded relationship management
•Executive presence and communication
Collaboration:
•Cross-functional partnership skills
•Team player who shares customer insights
•Represents CrowdStrike values
Benefits of Working at CrowdStrike
•Market leader in compensation and equity awards
•Comprehensive physical and mental wellness programs
•Competitive vacation and holidays for recharge
•Paid parental and adoption leaves
•Professional development opportunities for all employees regardless of level or role
•Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
•Vibrant office culture with world class amenities
•Great Place to Work Certified™ across the globe
