About
Scopely is a video game and interactive entertainment company that creates, develops, publishes, and live-operates games across mobile, web, PC, and console. Its portfolio includes MONOPOLY GO!, Pokémon GO, and other games, and its proprietary technology platform is Playgami.
Responsibilities
•Run diagnostics, assess impact, prioritize support requests, and own them through resolution with timely, empathetic communication
•Troubleshoot workstation, connectivity, identity, and workplace technology issues across macOS, Windows, iOS, and Android
•Maintain operational ownership, technical knowledge, and clear escalation paths as a subject-matter expert
•Support employee onboarding, offboarding, device lifecycle, and access processes
•Prioritize tasks based on impact and urgency
•Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service
•Apply security best practices, focusing on data integrity and malware protection for workstations
•Produce technical documentation, runbooks, standards, and knowledge-base content
•Research and recommend innovative, automated approaches to system administration tasks that scale with company growth
•Use AI responsibly to improve support while maintaining human oversight
•Support the AV/VC platform (Zoom)
Requirements
•At least 5 years of related IT support or service desk experience
•Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology
•Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls
•Hands-on experience with Jira Service Management or a comparable platform
•Experience with scripting and delivering process improvements or automation
•Strong English language skills
•Excellent interpersonal and communication skills, including the ability to work with users at all organizational levels
•Decision-making, time management, planning, communication, and end-user service skills
Nice to have
•Experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms
•Experience building prototypes, test cases, or small automation solutions
•Relevant IT service management, cloud, endpoint, or security certification
Conditions
•On-site at the Barcelona hub, 5 days a week
•The role involves access to sensitive or confidential employee or customer PII and/or company financial information; background checks apply after a conditional offer
•No payment or financial information is requested during the application or hiring process
