About the Team
JetBrains' IT department supports the company's IT infrastructure across 10 offices, including workstations, virtual machines, telecommunications systems, and server rooms.
Responsibilities
•Provide technical support to all JetBrains employees
•Set up new computers and repair and modernize existing ones
•Decide which hardware is best for each case
•Advise employees on hardware- and software-related issues
•Maintain office IT equipment, including computers, monitors, laptops, printers, copy machines, phones, and video conferencing systems
Requirements
•Previous IT Helpdesk Support experience
•Fluent English
•Able to disassemble and repair computers
•Able to troubleshoot operating system errors using methods beyond reinstalling the OS
•Communicate patiently and politely with users experiencing issues
•Know how local networks and the Internet work
•Enjoy disassembling devices to learn about them
•Willing to solder damaged wires
•Strong teamwork skills, openness to diverse opinions, and the ability to support opinions with sound reasoning
•Motivated to grow professionally and learn and apply new approaches and technologies
•Take pride in your work
Nice to Have
•Sharing knowledge with peers
•Quickly finding solutions while communicating with users remotely
Benefits
•Strong base salary; competitive pay reflecting skills and experience
•Extra time off
•Medical insurance allowance for the employee and family
•Access to conferences, courses, and language classes
•Relocation support
•Lunch on workdays or a lunch allowance
•Access to professional mental health services
•On-site gym or sports club stipend
•Company-wide celebrations and team gatherings
•Some benefits may vary depending on location
