Combell is hiring!
As the market leader in hosting services for businesses, Combell has grown into the most reliable one-stop partner for hosting virtually any IT infrastructure, website, or application. We offer a wide range of services you would expect from a quality hoster: domain name registration, hosting and servers for your website or app, email hosting, Microsoft Office 365, online tools such as a Managed Sitebuilder, etc.
We are looking for a new colleague for our extensive internal Technical Support team of 20 people. This team is responsible for the technical support of all shared Combell products. They strive to provide a customer-tailored answer to every question, whether by phone, chat, or email. They specialize in various areas, enabling them to provide targeted advice.
We provide an extensive and step-by-step on-the-job training period to learn our approach, products, and the tricks of the trade!
As a Support Engineer...
•You provide support with a personal touch.
•You are our customers' rock. They can turn to you with all their questions and problems—or at least those regarding our products and services. With your communication superpower, you inform customers and resolve issues immediately. You draw strength from satisfied customers: happy customer, happy you, happy everyone!
•You help customers in need. Whether they have technical questions about our hosting, domain names, or mailboxes: you rush to every customer's aid via email, live chat, or phone. Your most important weapon: your knowledge of our products (web hosting, domain names, Exchange, Office 365, website builder, etc.). We will teach you this quickly enough, and eventually, you can specialize!
•You solve problems from A to Z. You take ownership of incoming issues, think along with the customer, and solve the problem. Although, of course, you can escalate if necessary. No standard 1st, 2nd, and 3rd line principle!
•Focus on correct and friendly interaction. You may come into contact with less satisfied customers. Even then, remain professional!
•Experience every day differently. Every customer has their own profile, their own wishes, and their own problems – which you resolve without batting an eyelid (the problems, not the customer)!
You are...
•Eager to learn. Experience is a plus, but certainly not a requirement. Eagerness to learn, a positive attitude, and proactivity take precedence.
•Technically proficient. You don't need to be an IT specialist, but you do have an interest in the world of web hosting.
•Flexible. We are not looking for a contortionist who can twist into impossible positions, but rather someone who isn't afraid of working shifts.
•Punctual and accurate. You have impeccable spelling and attention to detail.
•As cool as a cucumber. You can keep a cool head, even when things get busy.
•Able to understand what 'as cool as a cucumber' means. We also expect you to speak and write flawless Dutch, but also have some basic knowledge of French and English. Don't worry if the latter aren't perfect; you can take additional training with us.
