About the Role
You will provide hands-on IT support for local and remote users, including hardware setup, cabling, imaging, operating system, email, and connectivity issues. You will manage user identities, permissions, and licenses, maintain workstations, track tickets and SLAs, coordinate vendors, document IT work, and assist with Tier 1 support.
Requirements
•Be a student in Computer Science, Information Systems, or a related degree program with 1–2 years remaining.
•Have hands-on experience with hardware assembly, component replacement, and workstation setup.
•Understand networking protocols, Microsoft 365, and basic cloud and security concepts.
•Have problem-solving, communication, and customer service skills.
•Have experience or understanding of Tier 1 support, ticketing systems, and basic technical support.
Responsibilities
•Provide hands-on IT support for hardware assembly, peripheral setup, cabling, imaging, operating system, email, and connectivity issues.
•Manage user identities, permissions, and licensing in Microsoft 365, Active Directory, and Azure AD.
•Perform hardware setup and physical maintenance, including workstation assembly, cabling, peripheral installation, and technical troubleshooting.
•Handle ticketing, SLA tracking, vendor operations, and IT documentation.
•Use AI tools.
•Assist with initial Tier 1 responses, basic technical support, password resets, and routine user inquiries.
Benefits
•Flexible part-time hours suited to university schedules.
