About Finom
Finom provides an all-in-one financial B2B platform for entrepreneurs, integrating banking, accounting, financial management, and invoicing. The platform also offers AI-enabled accounting features.
Responsibilities
•Provide first-line internal support through Jira Service Management and Slack, triage and resolve requests within SLA, keep users updated, and close tickets with clear communication
•Diagnose and resolve hardware, operating system, software, and network issues on Windows and macOS devices
•Handle device enrollment, compliance issues, software installations, and updates in JumpCloud MDM; escalate complex cases with clear troubleshooting notes
•Manage onboarding and offboarding tasks in JumpCloud, Google Workspace, and Torii; handle access requests and SSO issues in line with access governance and least-privilege practices
•Administer user-level settings in Jira, Confluence, Slack, and Notion; maintain accurate and usable JSM request types, knowledge base articles, and workflows
•Identify ticket trends and recurring issues, write knowledge base articles or small scripts, and propose automations
•Support security and compliance efforts by following procedures and maintaining records
Requirements
•2+ years in IT support, service desk, or a similar user-facing technical role
•Hands-on experience troubleshooting Windows and macOS hardware, operating systems, applications, peripherals, and network connectivity
•Strong customer service skills; patient, empathetic, and clear when supporting non-technical colleagues, including under time pressure
•Experience with an ITSM or ticketing tool and working to SLAs
•Working knowledge of Google Workspace or M365 user administration
•Familiarity with an MDM and identity provider for tasks such as enrollment, password resets, MFA, and SSO issues
•Good written documentation skills, including clear ticket notes and knowledge base articles
•Fluent written and spoken English
Nice to have
•Basic scripting with PowerShell, Bash, or Python; curiosity about automating repetitive work
•Confident use of AI tools for troubleshooting and documentation
•Exposure to ISO 27001, DORA, SOC 2, or SaaS management tools
•Meeting room and AV setup experience
•Experience in a fast-growing or regulated company
Conditions
•Stock Options Program available to every team member
•One month in a corporate apartment in Cyprus through the Work & Swim Program
•Opportunity for professional development and a path toward systems administration and automation
