Job Description
•You will support the daily operations of a cloud-based integration platform used for developing and updating vehicle software and services.
•You will assist with handling incidents and service requests in our ticketing system, including collecting relevant information, updating tickets, and escalating issues to the appropriate teams under guidance.
•You will learn how to monitor cloud-based applications and connected devices, review alerts, and support initial troubleshooting using dashboards, logs, and documented procedures.
•You will assist with application, device, and customer service administration, following established processes and access permissions.
•You will help maintain operational documentation, knowledge articles, and step-by-step support instructions.
•You will work as part of an international team across Serbia and Germany, collaborating with support specialists, development teams, system architects, product owners, and service managers.
•You will develop practical skills in cloud operations, monitoring, troubleshooting, and IT service management, with support and guidance from experienced colleagues.
Qualifications
What we're looking for:
•Currently enrolled in a university degree program, preferably in information technology, computer science, communication technologies, or a related field.
•Interest in cloud technologies, IT operations, and technical troubleshooting, together with a willingness to learn.
•A structured approach to problem-solving, attention to detail, and the ability to follow documented procedures.
•Clear communication skills and a collaborative approach to working with others.
•Strong English language skills, both written and verbal.
What can separate you from the crowd:
•Basic understanding of cloud concepts or exposure to cloud platforms such as AWS or Azure through coursework, personal projects, or previous experience.
•Basic scripting knowledge, for example in Python, Bash, or PowerShell, or an interest in automating repetitive tasks.
Benefits
•Paid six-month internship
•An active role in projects and real business situations
•Work with experienced mentors who will support you
•International work environment where innovation and creativity are valued
•Canteen at the location and organized transport (to Pećinci plant)
•Various possibilities for sports activities
