Tasks
•Drive adoption and improve automation rates across an existing order automation solution.
•Coordinate project activities, deliverables, risks, dependencies and stakeholders.
•Translate business needs into requirements, user stories and acceptance criteria.
•Facilitate workshops to identify process inefficiencies and automation opportunities.
•Analyse user feedback, support cases and operational data to identify barriers to adoption.
•Recommend process and guideline improvements to reduce manual intervention.
•Coordinate testing, UAT, training, rollout, hypercare and ongoing enhancements.
•Act as the main business contact for incidents, enhancement requests and bug resolution, working with IT teams and external vendors.
Requirements
•Approximately 3-5 years of experience in project management, business analysis, product ownership or process improvement.
•Experience with digitalisation, automation, AI or business transformation initiatives.
•An understanding of Customer Service, Order Management or commercial business processes.
•Experience gathering requirements, facilitating workshops and translating business needs into solution requirements.
•Experience managing and prioritising backlogs.
•Strong analytical, communication and stakeholder management skills.
•An understanding of process mapping and process optimisation techniques.
•Professional proficiency in English.
Conditions
No conditions are stated in the posting.
