ING

IT Business Analyst / Advanced

In short

IT Business Analyst role at ING focused on business banking operational processes, working on a low-code workflow platform (IWA/IBM FileNet) handling client relationship, representation, and complaint processes. The job requires analyzing business needs, creating functional documentation, and implementing tasks within an agile Scrum team. Requires at least 4 years of commercial experience as a systems analyst, UML/BPMN modeling skills, SQL and REST API knowledge, and experience with workflow/low-code platforms like Camunda, IBM BAW, Ferryt, or Pega. Hybrid work model with 2 days required in the office in Warsaw or Katowice, Poland.

About the Position
•Employment type: Umowa o pracę (employment contract)
•Location: ul. Sokolska 34, Katowice, ul. Puławska 2, Warszawa (hybrid work - 2 days from the office)
•Salary: 16000 - 18000 PLN gross
About the Team
The team is responsible for developing operational processes for business and corporate clients in the Business Banking area. It implements and maintains processes related to document handling, order execution, and support of onboarding processes. The team works on the IWA low-code workflow platform based on IBM FileNet, handling processes such as opening client relationships, representation changes, complaints, and contract condition changes.
Your Tasks
•You work in a self-organizing team according to agile methodologies (Scrum)
•You cooperate with internal clients, analyzing their business needs
•You co-create business documentation
•You design functionalities using available tools
•You create functional documentation
•You decompose functionalities into smaller tasks
•You implement assigned tasks on our platform
•You conduct functional tests and support acceptance tests
Our Expectations
•Minimum 4 years of commercial experience as a systems analyst
•Ability to analyze complex processes and effectively solve problems
•Ability to translate business needs into system solutions using available tools
•Ability to create and interpret UML and BPMN models
•Knowledge of SQL and REST API technologies
•Knowledge of basic programming constructs and the basics of object-oriented design
•Experience working with a workflow or low-code platform, such as Camunda, IBM BAW, Ferryt, or Pega
We Offer
•We invest in development - we offer subsidies for training and courses, access to educational platforms: Udemy Business, eTutor, an internal e-learning platform. We also offer development internships and consultations with career advisors
•We take care of health and safety - we offer a medical package and life insurance for you and your loved ones, access to the Mindgram platform with individual consultations with specialists and webinars. Working at ING gives you the opportunity to join the Employee Pension Program and the Oncology Prevention Program
•Work-life balance in practice means additional days off: a "family day" (it's up to you how you use it), days off as a reward, and free hours for volunteering or health prevention
•For parents, we offer additional maternity and paternity leave days and days off for childcare, regardless of the limit used by the other parent
•Joining us means choosing to work in a stable organization oriented towards comfortable working conditions, certified as a Top Employer. The future is our shared investment - together with ING you can get involved in any initiative supporting ESG and social responsibility
•We celebrate together and get to know each other at team trips, family and sports events, such as Children's Day, Biegnij Warszawo, or sports tournaments
•Office spaces full of greenery designed for work and meetings, as well as relaxation areas - all at your disposal

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