About the Company
In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. Our core competencies are in the areas of heat transfer, separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. Our world-class technologies, systems, equipment, and services must create solutions that help our customers stay ahead.
Position: Field Service Engineer
About the Job
To deliver profitable growth in line with ALME's financial objectives by executing the assigned Field service jobs in the most efficient way. To improve customer experience by fulfilling the commitment and securing service quality. To support new sales and service sales activities. To provide technical support to customers.
Key Tasks and Responsibilities
Directly responsible for the Field Service Job Execution of Boilers and Inert gas systems, Quality of Service report, Updating reports and settings in CDM, Timely update of TKS, Customer satisfaction survey report. Responsible for the overall service operations business objectives by providing competent and quality customer service to fulfil customer commitments. Indirectly responsible for the overall Regional Service & Marine objectives and growth targets.
•Undertaking servicing of equipment's as per customer satisfaction and on time
•Meeting Field service KPI's aligned customers' requirements
•Explore business development in every possible opportunity
•Support Warranty claim handling
•Explore opportunities for new performance agreements/ service contracts
•Acquire up-to-date technical knowledge about products and applications
•Capture and update installed base
Safety
•Ensure use of adequate Personal Protective Equipment (PPE) during every service visit
•Adhere to safety instructions/policy diligently
•Report Safety issues and ensuring safe working
Market Intelligence, Customer Insight, Customer Satisfaction
•Resolve customer complaints at the shortest possible time
•Proactive recommendation to customers for timely purchase of spares
•Follow up on actions and promises made to customers
•Communicate Product related change notifications
•Train customers in installed products
•Receive/gather customers' insight and feedback and communicate/act on same
•Communicate the sales leads to sales organization
Reporting
•Ensure documentation of every visit and minute all observations and commitments with customer
•Upload reports and settings in CDM
Competencies, Experience and Attitudes
Technical competency, Customer Focus, Planning and securing Quality to serve customers. Strong Communication and excellent team player.
Engineering graduate with minimum 2-3 years working experience in similar position.
Competencies/Profile:
•Customer Focus: Takes action to improve our value to the customer; prioritize customer requirements and subsequently investigates and timely response to ensure positive customer experience.
•Planning: Effectively plans and prioritizes, given the available resources. Sets clearly defined objectives and goals, drive activities and follow up to deliver results. Prioritizes the vital few.
•Securing Quality: Challenges self to achieve high quality performance; Ensures that timely response and quality standards are met; Maintains professional, high-quality work even at a very detailed level; Drives for and follows up results.
Who You Are
You're innovative and solutions oriented. You're driven and practical, able to execute in the most efficient way possible. You also share our curious mindset and want to know how you can be better and do better day after day. Just as important are the people, team, and communication skills essential to delivering projects in an agile way that meet quality, time, and targets. If you're also adaptable and flexible, eager to learn even more and have a curiosity that drives innovation, this is where you'll find a world of career-building opportunity.
Why Should You Apply?
•We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers
•Exciting place to build a global network with different nationalities to mingle and to learn
•Your work will have a true impact on Alfa Laval's future success, you will be learning new things every day
•140 years old Swedish multinational company with stable growth and expansion
•Sustainability and contributing back to the people and planet are motives behind everything we do
