Mitel

Intern - Support and Solution Development (Curitiba)

In short

This is a technical support and solution development internship at Mitel, working closely with GTS/PTS analysts and software developers on customer environments, Mitel products, and test automation tools. The role involves troubleshooting customer issues, contributing to documentation, quality assurance, code reviews, and exploring AI concepts under mentorship from experienced engineers. Candidates should be graduating in Computer Science, Computer Engineering, or a related field, have basic programming knowledge in at least one language (Python, JavaScript, TypeScript, Kotlin/Java, Go, C/C++, Rust, etc.), and advanced English skills. The position is onsite in Curitiba.

Overview
Support and Solution Development Internship
Internships will be working closely with GTS and PTS analysts and, or, SW developers. Provide technical support involving solutions for Customer environments or deployments, Mitel products or Test Automation tools or test scripts. Support GTS or PTS analysts and, or, developers in their activities, including/involving infrastructure, quality assurance and support. Enthusiasm for learning/implementing new technologies is expected.
Responsibilities
•Provide technical support and, or, (if requested) develop high quality solutions based on acquired skills and technical guidance from experienced engineers.
•Contribute to reproduce Customer issues, provide solutions, design discussions, quality assurance, and code reviews.
•Contribute to documentation (technical design, implementation notes).
•Explore SW and/or Artificial Intelligence concepts to develop innovative products.
•Embrace mentorship from engineers and analysts to continuously grow technical skills.
Requirements
•Graduating in Computer Science, Computer Engineering, or a related field (1+ years to graduate).
•Basic IT knowledge or Basic programming knowledge in at least one of the following languages: Python, JavaScript, TypeScript, Android SDK/NDK Operating System, Kotlin/Java/Android Studio environment, Go, C or C++, Java or Groovy, NodeJS, Rust.
•Advanced English.
Additional Skills (Advantageous)
•Fluent English

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