About Shield
Shield provides digital communications governance and archiving solutions for financial institutions. Its platform combines AI innovation with regulatory expertise to simplify compliance, strengthen security, and improve efficiency.
Responsibilities
•Serve as an expert in Shield implementation
•Understand deployment patterns and the configurations that support them
•Implement the Shield platform from deployment handover through go-live readiness
•Configure applications to meet customer-specific requirements
•Integrate Shield systems with external data sources
•Create and demonstrate technical documentation
•Work with development groups and customer IT departments to ensure cloud deployment availability, security, and reliability
•Troubleshoot and resolve issues in production SaaS environments
Requirements
•Manage the full lifecycle of enterprise applications in production environments, including deployment, integration, upgrades, operations, and monitoring
•Administer application infrastructure, including compute, networking, storage, and security
•Have application lifecycle management experience with Kubernetes
•Have experience with GitOps and Argo CD
•Know automation tools and frameworks such as Ansible, Helm, Terraform, Bash, and Python
•Troubleshoot complex application and infrastructure issues, including root-cause analysis, performance, and reliability
•Have experience with observability and monitoring tools such as Prometheus and Grafana
•Use Jira and Confluence for documentation, incident follow-up, and task management
•Take end-to-end accountability and ownership of execution, from planning through delivery and post-deployment follow-up
•Communicate effectively with technical and non-technical stakeholders
•Have excellent written and spoken English
Nice to have
•OpenSearch operations, scaling, and troubleshooting
•Cloud-managed Kubernetes platforms such as AWS EKS and/or Azure AKS
