About Us
Mitel is one of the world's leading providers of business communications and collaboration solutions. We help organizations modernize their communications infrastructure through on-premises, cloud, and hybrid solutions. More than 50 million users across over 100 countries rely on Mitel's technology to stay connected and productive.
Your Role
As an Inside Sales Manager, you will support our Sales Team focused on the Public Sector and Healthcare industry in Germany. You will help strengthen long-term customer relationships and position Mitel as a leading provider of Unified Communications, Contact Center, and Collaboration solutions.
In this role, you will act as a trusted advisor to both customers and internal stakeholders while contributing to the achievement of our sales objectives.
Key Responsibilities
•Generate revenue through renewals, upselling, and cross-selling activities within existing customer accounts
•Identify and develop new business opportunities with both existing and prospective customers
•Expand the services business, including contract extensions, innovations, and migration projects
•Execute defined sales campaigns in collaboration with Marketing and the Direct Sales organization
•Conduct customer meetings and commercial negotiations with key stakeholders regarding existing contracts and service agreements
•Prepare proposals, quotations, and support the commercial processing of customer orders
•Support pipeline qualification and opportunity generation activities
•Ensure accurate and timely documentation of all sales activities within the CRM system
•Maintain sales documentation and reporting
•Manage the handover of successfully closed business to Delivery teams
•Ensure compliance with established sales processes, policies, and guidelines
Your Profile
•Completed commercial vocational training with a focus on IT, Business Administration, or a related field and extensive professional experience, or a university degree combined with several years of sales experience in the IT or communications technology industry
•Strong understanding of the importance of IT solutions within our target markets, particularly in the areas of Communications and Collaboration Services
•Proven customer engagement and negotiation skills, with the ability to align company solutions with customer needs
•Strong team spirit, excellent communication and presentation skills, and a structured, analytical working style
•Proficiency in CRM platforms and digital sales tools (e.g., Salesforce, LinkedIn Sales Navigator)
•Highly self-motivated, results-driven, and willing to travel as required
•Fluent German and good English language skills, both written and spoken
Personal Attributes
•Strong communication and influencing skills
•Entrepreneurial mindset with a strong focus on achieving results
•Collaborative team player with the ability to work effectively across departments beyond Sales
What We Offer
•Flexible working hours and the opportunity for hybrid/mobile working
•Short decision-making processes and direct interaction with leadership teams
•A high degree of autonomy and ownership in your role
•Individual learning, development, and career growth opportunities
•Competitive compensation and additional company benefits
•A collaborative team environment with regular social and networking events
Employment will be within the Mitel Group of Companies.
