Overview
The Sr Manager, Development and Support Services is responsible for leading and delivering customer-focused, cost-effective, and innovative supply chain solutions. This role plays a critical part in driving customer satisfaction and long-term success by providing high-value strategic guidance, deep subject matter expertise, and tailored solutions that address complex customer business needs.
The Sr Manager serves as a trusted advisor to senior customer stakeholders, leading solution design and validation activities while shaping adoption strategies and value realization. This role partners closely with sales, consulting, product, and delivery teams to position Blue Yonder as a market leader in supply chain transformation.
What you'll do
•Provide strategic and technical leadership for multiple Java Full Stack development teams
•Define, drive and deliver customer-centric supply chain solutions aligned to business objectives and measurable operational and financial outcomes
•Drive adoption of AI-assisted engineering (e.g., Copilot, code generation, automated testing)
•Provide deep subject matter expertise across key supply chain domains, including retail, execution, and emerging technologies
•Lead customer engagements such as discovery, design, blueprinting, and solution validation sessions, ensuring clarity, alignment, and customer confidence
•Oversee end-to-end delivery from planning through production, including AI model lifecycle management
•Drive innovation through experimentation with emerging GenAI tools and frameworks
•Mentor team members in AI-first engineering mindset and modern development practices
•Serve as a trusted advisor in process transformation discussions, guiding customers through workflows, reference architectures, and design-authority governance
•Deliver compelling Blue Yonder demonstrations using customer-specific data, business narratives, and differentiation messaging
•Connect solution configuration and design decisions to operational performance, financial impact, and adoption strategy
•Collaborate closely with sales, marketing, consulting, and product teams to drive customer adoption, retention, and value realization
•Maintain deep knowledge of Blue Yonder products, services, industry trends, and competitive dynamics to effectively position Blue Yonder as a market leader
•Build and sustain strong, long-term customer relationships by consistently delivering high-impact guidance and exceeding customer expectations
•Identify, evaluate, and recommend opportunities for customer expansion, enhancement, and upsell
Key Skills
•Demonstrated experience leading blueprinting, design, and solution validation exercises with senior customer stakeholders
•Experience deploying and configuring SaaS supply chain solutions, including understanding of change management, integrations, and project lifecycle phases
•Ability to deliver differentiated Blue Yonder demonstrations using business value storytelling and customer-relevant scenarios
•Strong understanding of enterprise technical architecture, APIs, data flows, and integration strategies
•Ability to align technology and system design decisions to business KPIs and value drivers
•Experience supporting or governing design authority during implementations
•Experience with Blue Yonder products and solutions strongly preferred
Desired Skills & Experience
Technical Leadership
•Strong background in: Java, Spring Boot, Microservices architecture
•React.js and modern frontend development practices
•Proven experience architecting large-scale full stack enterprise applications
Generative AI & Advanced Technologies
Hands-on or leadership experience with:
•Large Language Models (LLMs) and Generative AI platforms (Azure OpenAI, OpenAI, etc.)
•Prompt engineering and prompt optimization techniques
Experience integrating AI into enterprise applications:
•Chatbots, copilots, knowledge assistants
•Intelligent automation workflows
•Exposure to AI-driven developer productivity tools (e.g., GitHub Copilot)
What We Are Looking For
•Bachelor's degree in Supply Chain, Business, Engineering, or a related field
•12+ years of experience in a customer-facing supply chain domain, solution consulting, or consultative sales role with 5+ years in leadership roles
•Experience working with AI/ML teams or leading AI-driven initiatives
•Experience leading global/distributed teams and large-scale programs
•Experience in Supply Chain / Warehouse Management domains
•Proven track record of developing and delivering customer-centric solutions that drive measurable business impact
•Excellent communication, interpersonal, and presentation skills with the ability to influence technical and executive audiences
•Ability to think strategically and execute effectively in fast-paced, dynamic environments
•Strong customer focus and commitment to delivering exceptional outcomes
What Makes You Successful
•Strategic thinker with strong execution focus
•Hands-on leader who can dive deep into technology when needed
•Excellent stakeholder management and communication skills
•Ability to operate in a fast-paced, product-driven environment
•Passion for developing and managing scalable, high-quality full stack applications
