Position Summary
The Import Operations Executive is responsible for overseeing and coordinating import shipments to ensure the timely, compliant, and secure movement of critical healthcare, pharmaceutical, and life sciences products. This role manages shipment documentation, customs clearance coordination, status tracking, stakeholder communication, and exception handling while maintaining World Courier's standards for service excellence, quality, and regulatory compliance.
Key Responsibilities
•Coordinate end-to-end import operations for domestic and international shipments.
•Ensure all import documentation is accurate, complete, and submitted on time, including: commercial invoices, packing lists, air waybills, customs entry documents, import permits and supporting regulatory paperwork.
•Work closely with customs brokers, airlines, origin offices, agents, and internal teams to facilitate timely clearance and delivery.
•Monitor shipment progress and provide proactive updates to clients and internal stakeholders.
•Resolve shipment exceptions, delays, customs issues, and service disruptions with urgency and professionalism.
•Ensure all import activities are conducted in accordance with local customs regulations, GDP requirements, company SOPs, and quality standards.
•Maintain accurate operational records in shipment management systems and ensure timely data entry.
•Support temperature-controlled, high-value, and time-sensitive shipments with strict chain-of-custody requirements.
•Coordinate with finance or billing teams regarding shipment-related charges, duties, and documentation where required.
•Identify operational risks and escalate issues that may impact service, compliance, or customer satisfaction.
•Contribute to process improvement initiatives to enhance operational efficiency and service performance.
•Participate in after-hours, weekend, or holiday operational support as needed.
Qualifications
•Bachelor's degree in logistics, supply chain, business administration, or a related field preferred.
•2–4 years of experience in import operations, freight forwarding, international logistics, or customs coordination.
•Experience in pharmaceutical, healthcare, or life sciences logistics is preferred.
•Strong understanding of import procedures, customs documentation, and regulatory requirements.
•Familiarity with temperature-controlled logistics and critical shipment handling is an advantage.
•Proficiency in Microsoft Office applications and logistics or shipment tracking systems.
•Strong organizational and multitasking skills with close attention to detail.
•Excellent communication and coordination skills.
•Ability to work effectively under pressure in a fast-paced, customer-focused environment.
•High School Diploma/GED or equivalent experience required.
•2+ years of experience in logistics, transportation, operations, or a related field required.
•Certification in logistics, transportation operations, transportation systems, or dispatch tools or equivalent preferred.
Core Competencies
•Import and customs process knowledge
•Operational coordination
•Attention to detail
•Customer service orientation
•Problem-solving and issue resolution
•Time management
•Communication and collaboration
•Compliance mindset
Working Conditions
•Office-based or hybrid work environment depending on business needs.
•May require extended hours or on-call availability to support urgent and time-critical shipments.
•Fast-paced operational setting with a focus on precision, responsiveness, and quality.
Full time. Affiliated Companies: World Courier Italia srl.
