About this role
The People Services Contact Centre is a critical team supporting employees and managers including the HR COEs and HRBPs while also ensuring focus on the legal and regulatory requirements for the countries and regions it supports. This is the first point of contact for People Services and will be responsible for establishing and preserving strong relationships with colleagues and managers, providing accurate and timely customer service, resolving HR transactions and administration, including complex issues, within agreed service levels.
Key responsibilities
•Handling high volume queries related to rewards, benefits, payroll, onboarding, offboarding and other People Service related issues from the first point of contact
•Gather all required information at the first point of contact to ensure that colleague queries can be resolved at earliest opportunity with minimal handoffs
•Use process knowledge to support and educate colleagues on portal navigation and other People Services tools to reduce re-occurrence of the queries in the future
•Ensuring service level agreements are met and providing end-to-end customer support resulting in high levels of customer satisfaction
•Participate as appropriate in the delivery of Core Services initiatives and activity
•Take part in continuous improvement activities to maintain and improve performance of the team, and the experience of colleagues and managers using the service
•Advise on DACH HR policy e.g. Paternity, Maternity, Shared Parental Leave and Flexible Working applications, Absence and Payroll
What you'll bring
•Bachelor's degree in Human Resources, Business Administration, or related field
•Minimum of one year of experience in HR administration
•Strong organisation skills, with a sharp focus on detail
•Ability to multi-task, deal with competing priorities and self-manage workloads
•Experience of HR systems and case management processes is a plus
•Practical exposure to DACH-specific employment guidelines is a plus
•Excellent verbal and written communication skills in Polish (fluent), English (B2) and German (B2)
What's on offer
•Contract of Employment
•Private health care and sports card
•A budget for ordering lunches
•Hybrid working model (3 days in the office, 2 days of home office) to maintain a healthy work-life balance, as per company/local policy
•Strong focus on your personal development (Workshops, trainings)
•A brand new and energy-efficient office in the heart of Wroclaw
