About Quooker
Quooker develops, designs, and builds smart, sustainable kitchen solutions, with the mission of making the boiling-water tap an indispensable tool in kitchens around the world.
Responsibilities
•Shape the next phase of digital consumer growth by connecting e-commerce and DTC, CRM, digital platforms, and the consumer journey
•Translate business and brand ambitions into digital growth priorities and turn consumer data, digital behavior, and commercial insights into measurable impact
•Identify opportunities to improve conversion, grow digital sales and customer value, and remove friction throughout the consumer journey
•Drive the e-commerce and DTC growth agenda and develop direct consumer relationships through CRM and lifecycle marketing
•Use consumer data, marketing automation, and insights to strengthen lead generation and nurturing, personalization, retention, cross-selling, and upselling
•Drive the continuous development and performance of consumer-facing websites and digital experiences
•Improve UX, CRO, and SEO with internal teams and specialist partners, balancing international scalability with local market needs
•Develop digital, CRM, and e-commerce capabilities, lead the team, set priorities, and strengthen ways of working to support future growth
•Work with Brand, Consumer Intelligence & Media, Sales, Trade Marketing, local markets, and IT
•Translate consumer and commercial needs into priorities for CRM, e-commerce, marketing automation, and digital platforms together with IT
•Bring people and disciplines together to turn growth ambitions into measurable results
Requirements
•8+ years of experience in e-commerce, digital commerce, CRM, digital marketing, and/or consumer experience, including experience in a leadership role
•A proven track record of contributing to measurable digital and commercial growth within a consumer-focused organisation
•Strong experience in e-commerce or digital commerce, including conversion optimisation and commercial growth
•Experience with CRM, lifecycle marketing, and/or building direct consumer relationships
•Experience leading a team and bringing stakeholders across Marketing, Sales, and IT together
•Experience in an international environment or across multiple markets
•Good understanding of digital consumer journeys, UX, CRO, first-party data, and marketing automation, with deeper expertise in one or more of these areas
•Strong commercial and analytical skills, with the ability to turn consumer behaviour and data into growth opportunities
•Strategic thinking, staying close to execution, and comfort working in a fast-growing and evolving environment
•Willingness to travel to international offices as part of the role
Nice to have
•Experience with DTC, B2B2C, omnichannel business models, digital transformation, or premium consumer brands
Benefits
•27 days of annual leave, with the option to accrue 13 additional days off through a working time reduction (ATV) scheme
•Flexible working hours: start between 7.00 a.m. and 9.00 a.m., finish between 3.30 p.m. and 6.00 p.m.
•Pension scheme: Quooker pays 75% of the contribution and the employee pays 25%
•Bicycle scheme supporting the purchase of a commuting bicycle
•15% discount on supplementary health insurance with Zilveren Kruis Achmea; €5 net per month with supplementary physiotherapy cover, regardless of health insurer
•Sports classes several times a week after work and a monthly sports allowance of €25
•Annual training and education program for personal and professional development; support in finding training aligned with the role and learning goals
•Free fresh fruit daily and a healthy, affordable lunch in the company restaurant
•Employee discount on Quooker products
