About
Viva.com is a European tech bank for businesses, serving 31 countries through its pan-European infrastructure for payments and banking services. Its integrated platform offers omnichannel payment acceptance, deposit accounts, card issuing, and financing solutions. Viva.com also pioneered Tap on Any Device technology, which enables payment acceptance on Android devices and iPhones and connects to card schemes, local payment systems, and alternative payment methods across Europe.
Responsibilities
•Execute the E-commerce vertical's commercial strategy and manage pipeline health, win rates, revenue performance, and contribution to growth objectives
•Build, maintain, and refresh the E-commerce Global Account and Partnerships Matrix, segmenting merchants and partners by strategic value, international footprint, and commercial potential
•Co-develop and execute the E-commerce Expansion Blueprint, translating vertical priorities into playbooks, target-account plans, and scalable country-level initiatives
•Identify and secure new Global Accounts, managing the full sales cycle from prospecting and pitching through solution scoping, negotiation, contracting, and commercial close
•Own senior-level relationships with assigned Global Accounts and strategic E-commerce partners, including ISVs, platforms, payment technology providers, and channel partners
•Develop a deep understanding of the E-commerce ecosystem, including market trends, regulatory developments, merchant needs, competitive dynamics, technology stacks, and emerging payment use cases
•Coordinate cross-functional account teams to ensure seamless solution design, implementation, and ongoing service delivery
•Create tailored proposals, presentations, business cases, and Business Impact Assessments demonstrating the value of Viva.com's payment and financial solutions to E-commerce clients
•Represent E-commerce clients internally, provide structured market feedback, influence product enhancements, and escalate new or unsupported requirements through appropriate governance channels
•Maintain accurate CRM data and commercial reporting, and deliver pipeline updates, account reviews, performance insights, and forecasts to the Vertical Leader and relevant stakeholders
Requirements
•Bachelor's degree in Business, Finance, Economics, Technology, or another relevant field
•Experience with a major pan-European or local PSP, fintech, or banking institution, and a solid understanding of payment services and technical payment solutions
•Proven experience in business development, enterprise sales, or strategic account management in E-commerce, payments, fintech, financial services, or a related technology environment
•Strong understanding of E-commerce business models, payment processing solutions, digital payment journeys, market dynamics, and the broader E-commerce technology ecosystem
•Ability to develop trusted senior-level relationships and manage complex Global Accounts across multiple countries and stakeholder groups
•Strong commercial, negotiation, presentation, and analytical skills, including the ability to turn complex business requirements and data into strategies and value propositions
•Excellent written and verbal English communication skills, adaptability, a collaborative mindset, and ability to succeed in a fast-paced, technology-led international organization
Nice to have
•MBA or equivalent postgraduate qualification
•Exposure to tenders and RFP processes
•Additional European languages
Benefits
•Competitive compensation package
•Annual bonus based on performance and targets achieved
•Private health insurance for the employee and their family
•Top-of-the-line tools and equipment
•Career development and regular feedback
