About the Role
You will process daily fund-administration work, including Australian superannuation transactions, account maintenance, and insurance processes. You will manage case-queue requests, support related fund services, respond to client queries, meet service standards, complete training, and identify process improvements.
Requirements
•Fund-administration or similar financial-services operations experience
•Time-management and prioritisation skills
•Accuracy and attention to detail in high-volume processing
•Issue investigation and root-cause analysis
•Microsoft Office proficiency, particularly Excel and Outlook
•Written and verbal communication skills
•Ability to manage repetitive and high-volume workloads
•Availability to work full time Monday through Friday during standard business hours, including some Malaysia public holidays
Responsibilities
•Process fund-administration work accurately and efficiently
•Process Australian superannuation contributions, payments, beneficiary updates, and account maintenance
•Manage and complete case-queue work within service levels
•Support Corporate Actions, Cash, and related fund-services activities
•Respond to client queries through email and case-management systems
•Prioritise workload to meet KPIs and SLAs
•Collaborate to resolve service issues
•Complete training and competency assessments
•Identify process-improvement opportunities
Benefits
•Hybrid working arrangement with 3 days in office and 2 days working from home
