About the Role
The Workday Success Plans Team are all about our customers and their post Go-Live journey - we create programs to help them drive business value from their Workday applications. The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments. At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. The Workday Success Plans team works directly with customers through targeted microconsulting engagements to help solve their business needs using the Workday application.
Responsibilities
•Conducting research to ensure understanding of customer questions and related Workday concepts
•Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks
•Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements
•Clearly and effectively communicating responses and value to customers
•Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars)
•Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator)
•Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
•Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap
•Keeping up to date with industry practices and the ability to engage with our customers on those topics
•Helping drive the creation of new programs to drive customer feature adoption
•Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
•Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
•Provide one-on-one customer configuration designs
•Deployments including full deployment of Workday features
Requirements
•5 years of IT implementation experience
•5 years of experience with Compensation or Benefits systems, including but not limited to PeopleSoft, SAP, Oracle, and/or JD Edwards
•3+ years of software consulting experience
•Ability to gain a thorough understanding of Workday concepts as new features are released
•Ability to distill complex concepts into understandable presentations for our customers
•Ability to multitask and work on multiple engagements and deliverables simultaneously
•Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
•Excellent verbal and written communication skills
•Bachelor's degree or relevant work experience required
Conditions
As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants awarded by Workday Inc. With Flex Work, we're combining the best of both worlds: in-person time and remote. Spend at least half (50%) of your time each quarter in the office or in the field with customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in remote "home office" roles also have the opportunity to come together in offices for important moments that matter.
