What this job involves
Working with JLL's tech client, you will play a key role within the client's office as the first point of contact for all incoming calls, employees and the public. This role ensures experience provided is seamless, welcoming and professional representing both JLL and the client.
Snapshot of the role:
•Provide high standards of service delivery face to face, via telephone and email communication
•Ensure client requests and inquiries are actioned and answered
•Coordinate bookings of meeting rooms and catering requests. Ensure the reception area and workplace common spaces are free of hazards
•Maintain office supplies inventory and place orders, when necessary
•Receive and sort mail and packages including organizing couriers
•Participate in regular safety drills and training sessions
•Maintain general tidiness of the reception area and meeting rooms
•Responsible for e-library which includes daily news articles, announcements, annual reports, research etc
•Collaborate with facilities team to report and address any building maintenance issues
•Manage vendor relationships and on site coordination for services like cleaning, plants services, Kitchen supplies, routine maintenance works etc.
•Manage client events
•Respond to employee inquiries and concerns regarding facility issues
•Processing invoices and work orders
•Coordinate maintenance and repair activities, including scheduling routine inspections
•Ensure compliance with health and safety regulations
•Manage facility-related communications to staff
•Assist Facility site lead with daily operations of the facility, ensuring a safe and functional work environment
•Ad hoc duties requested by management and Facilities site lead
Eligibility
•Strong customer service and interpersonal skills
•Collaborative team player with ability to work independently
•Strong verbal and written communication skills
•Desired experience in financial/investment bank services, hotel or corporate reception/customer service role
•Desired First Aid certification
Location
On-site – Taipei, Taiwan, China
