About the Role
Our Events Coordinators embody our hospitality standards, acting as enthusiastic, proactive leaders who set the tone by delivering incredible customer service, organization, and flawless event execution every day.
As an outstanding communicator, you will support the RFM and/or Facility/Assistant Facility Managers and Events Manager with operational activities, vendor oversight, and experience management, while fostering an environment of teamwork, performance excellence, and personal success.
What this job involves
Events Program & Lifecycle Management
•Full Lifecycle Execution: Oversee the full lifecycle of events from inception, client collaboration, and scheduling, straight through to implementation for experiences ranging from intimate meetings to elaborate productions.
•High-Volume Calendar Management: Strategically manage an extensive events program and master calendar for as many as 65 events per week across meeting and event spaces spanning multiple buildings.
•Onsite Coordination & Setup: Coordinate the daily activities of the onsite meeting and events team, actively assisting with physical event setups to ensure operational readiness for vendor to support set up and strike.
•Continuous Improvement & Innovation: Lead the evaluation and feedback process post-event, creating actionable plans to implement changes and improvements. Maintain, innovate, and regularly update the master Events Playbook.
Client Relationships & Cross-Functional Collaboration
•Relationship Management: Proactively develop and manage client relationships, ensuring expected service levels are achieved or exceeded.
•Unified Service Delivery: Collaborate with other service providers, acting as a single, cohesive team with peripheral services including internal and external production, catering, security, facilities, janitorial, movers, and equipment providers.
•Impeccable Communication: Communicate proactively, accurately, and impeccably both verbally and in writing to foster constant, quality communication between the team and the client.
•Contract Compliance & Satisfaction: Comply with all requirements of the client contract to meet or exceed Key Performance Indicators (KPIs), maintaining the highest level of customer satisfaction as evidenced by post-event surveys and feedback.
•Brand Ambassador: Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements, participating in individual performance management programs, and supporting personal development planning.
Operations, Finance & Cost Control
•Financial Stewardship: Assist the Event Requestor, Client, and facility Manager to achieve or exceed financial targets, ensuring effective, efficient, and economic operation of assigned responsibilities.
•Vendor & Cross-Functional Support: Manage payments to vendors using available systems in compliance with relevant policies. Provide cross-functional assistance with maintenance, operations, accounting, occupancy services, and the help desk as needed.
Sound like you? To apply you need to possess:
•Experience: At least two years of high-volume customer service and event coordination experience, preferably from hotels, resorts, luxury guest service environments, or fast-paced tech corporate offices. Experience managing large-scale crowd engagement (3,000+ people) or multi-building programs is highly desirable.
•Technical & Financial Literacy: Proficient in Google Suite, platform-based event tracking systems, and financial/budgeting software, with the flexibility to quickly adapt to new tools, track expenditures, and generate actual-vs-budget variance reports.
•Communication & Leadership: Outstanding communication skills, both oral and written. A proven ability to lead, develop, and collaborate with diverse teams and external vendors under tight deadlines.
•Agility & Professionalism: Exceptional organization skills and the situational confidence to handle friction points, coordinate complex moving parts simultaneously, and maintain a high level of professionalism.
•Physical Requirements: Ability to perform physical activity associated with setting up event spaces, walking across multiple building locations, and carrying event materials as required.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation
59,600.00 – 67,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site – San Francisco, CA
Benefits
•401(k) plan with matching company contributions
•Comprehensive Medical, Dental & Vision Care
•Paid parental leave at 100% of salary
•Paid Time Off and Company Holidays
•Early access to earned wages through Daily Pay
