Genpact

Engineer - Service Desk P 4A

In short

This is a Service Desk Engineer role at Genpact, a global AI and advanced technology solutions company, based in Hyderabad with a hybrid work setup and a night shift. The role covers IT infrastructure monitoring, hardware/software troubleshooting, system maintenance, security measures, documentation, and end-user technical support. It requires a bachelor's degree in a computer/IT-related field, CISSP certification, and C2-level English proficiency.

Job Description
•Monitor and manage IT infrastructure to ensure uptime and performance
•Troubleshoot hardware and software issues to identify root causes and implement solutions
•Perform regular system maintenance tasks, such as updates, backups, and patches
•Collaborate with cross-functional teams to implement new technologies and improve existing systems
•Create and maintain documentation for IT processes, procedures, and configurations
•Implement and maintain security measures to protect systems and data from cyber threats
•Provide technical support and assistance to end users on IT-related issues
Qualifications
Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering
Certifications
Certified Information Systems Security Professional (CISSP) - Workforce Academy Online
Required Skills
ADM - APS & OTHERS, Agile Methodology, Application Maintenance, Applications Support, Cloud Applications, Collaboration Tools, Consolidation Management, Design Thinking, End User Computing, Enterprise Resource Planning (ERP), Executive Presence, Human Resources (HR), Inclusion, Personal Effectiveness, Storytelling
Language
English (Required) — Proficiency: Proficient - C2
Other Details
•Job Type: Regular
•Master Skill List: Service Desk P
•Remote Type: Hybrid
•Work Shift: Night Job (India)

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