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Position Goals
To provide comprehensive transition (implementation) management services to the IFM business, covering all aspects of delivery to ensure a smooth transition to Jones Lang LaSalle. To achieve financial and other targets established as part of each Transition. Each Transition Manager is designated a specific region (North Asia / South Asia / West Asia and Australasia). However, each transition manager is expected to assist other regions as workload dictates.
Duties & Responsibilities
The Transition Manager must be a team player and work with other members of the IFM business to meet all key performance indicators required from each Transition.
Key Responsibilities Include:
•Overall management of transitions which have Regional or Strategic importance
•Use of the standard transition tools to effectively manage a successful transition
•Update the appropriate transition plan and tracking tool for each transition to ensure it is client specific and it is circulated on a periodic basis to all key stakeholders
•Development of key protocols for each Transition (comms, meetings etc)
•Coordination and control of resources required to complete each Transition, including, but not limited to:
•Human Resources
•Help Desk
•Planned Maintenance
•Vendor Management
•Information Systems (One View / Reporting etc)
•Management Agreement
•Performance Indicators
•Service Level Agreements
•Policies and Procedures
•Financial Management (including relevant systems)
•Lease Administration
•Client Specific Requirements
•Ensure all functional specialist leads actively participate during the Transition and provide required information
•Communicate to all IFM Country leads the Transition and your requirements for their involvement
•Conduct Transition Workshops with each new client
•Constantly communicate to all Key Stakeholders throughout each transition through the use of Transition Bulletins
•Oversee Project Management, Lease Administration and Commercial Markets Transitions if they form part of a 3X Integration Account (i.e. service offering of more than one business line)
•Work with Business Development to close out all outstanding Management Agreement issues, including performance indicators and terms and conditions (work with Legal to close out)
•Ensure an effective handover brief from Business Development takes place for each Regional and/or Strategic Transition
•Actively undertake functional work where a business resource is not available
•Work with IT to ensure all Information Systems are implemented, including system access, e-mail and password requirements
•Ensure a OneView site has been established for each Account – including the completion of the Knowledge Plan and Framework for the site establishment
•Ensure the completion of all data templates
•Assist HR in the recruitment and selection of key personnel
•Assist the Help Desk by completing the relevant data loaders and confirmation of all property details
•Work with the Nerve Centre to ensure the implementation of all planned maintenance and compliance activities
•Tender for new services during transition as required
•Establishment of Account specific policies, procedures and workflows as required
•Provide Transition budgets to business development for inclusion in proposals
•Effectively monitor and manage the Transition within budget
•Establish the necessary Transition Cost Code for each Transition
•Work with local finance to finalise all billing requirements
•Provide Transition information to Business Development and START as required
•Participate in Client Presentations as required
•Assist other Transition Managers where workload dictates
•Participate in regular regional Transition meetings to discuss current workloads, processes and pipeline work
•Manage multiple Transitions at any one time
•Ensure each Transition is closed out by issuing a Satisfaction Survey to the client and/or Account team
Key Performance Measures
•Transition Surveys – Survey at least 100% of both internal and external clients on all transitions undertaken
•Achieve a Satisfaction rating of no less than 4.1 out of 5 for all transitions surveyed
•Update the Transition Workload Plan on a Monthly basis
•Provide regular feedback to Senior Management on the progress of transitions
•Periodically update the Transition Services Best Practice website and advise Senior Management and Key Stakeholders of any significant change in process or practice
Behaviors
Leadership, Personal Effectiveness, Decision Making, Relationship Building, Communication:
•Sets objectives and measurable goals during transition and motivates others to achieve them
•Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements
•Coaches and develops staff and provides regular feedback and guidance
•Sets stretch targets for self and others, monitors and manages individual and team performance
•Is able to make difficult decisions and resolve problems or improve operations
•Actively searches out opportunities to achieve best results
•Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients to achieve the best transition outcomes
•Gains respect of Jones Lang LaSalle people, clients
•Regularly communicates vision, strategy, plans and performance in a clear and motivational manner throughout each transition
•Listens effectively and communicates through actions and example
Location
On-site – Bengaluru, KA
Scheduled Weekly Hours
40
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
