About the Role
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
Hiring Locations: Lisbon, Portugal, London, United Kingdom
In this role, you will be focused on maintaining the Cloudflare global network. You'll work closely with Cloudflare's SRE (Site Reliability Engineering) team, Network Engineering team, Network Deployment Engineering team and with various vendors and partners (including hardware vendors, datacenter and network providers, and ISPs) to maintain and improve our global infrastructure. You will further be responsible for the development and implementation of consistent processes and visibility measurements for consistent and effective management of our infrastructure. This is a highly visible position that requires deep technical understanding of datacenter infrastructure, networking (physical), and basic experience with data analysis and project management. To be successful in this position, you should have excellent technical skills, communication skills, and be able to navigate a range of challenges and constraints (e.g. schedule adherence, time zones, and cultures).
Responsibilities
•Collaborating with internal teams (Infrastructure, Network Engineering and SRE)
•Create documentation and manage remote contractors to complete datacenter tasks, working with hardware manufacturers, datacenter and network providers, logistics partners and other service providers in support of our 330+ cities and 125+ countries
•Maintain Data Center environment operational availability
•Leverage AI tools to automate repetitive operational tasks, accelerate documentation, and speed up troubleshooting and root-cause analysis
•Creating and maintaining documentation, plans, SOP's, MOP's etc.
•Support and configure network infrastructure where required
•Providing feedback to internal teams to support internal tools and external vendor partnerships
•Aggressively seek opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve our ability to deploy and maintain our global infrastructure
•Assist with the definition, documentation and implementation of consistent processes across all regions
•Limited travel
Requirements
•Thrive in a hypergrowth engineering environment, self driven with a keen attention to detail
•Deep technical understanding of Data Center colocation environments, network architecture and server technologies
•Experience working through partners to support infrastructure delivery to a number of remote locations
•Experience managing operational environments, developing new approaches to improve delivery efficiency or operational stability
•Experience with Juniper, Cisco and DWDM network equipment
•Minimum of 4 years experience of Linux systems administration
•Experience managing and instructing remote contractors
•Familiarity with work required to stand up infrastructure in remote colocation facilities
•Experience running and improving operational processes, including automation tooling, in a rapidly changing environment
•Familiarity with day-to-day tasks and projects common to Data Center Operations (deployment, migration, decommissioning etc.)
•Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
•Participate in a shared on-call rotation to maintain 24×7 operational availability of the global network
•Bachelor's degree; technical background in engineering, computer science, or MIS
•Direct experience executing on complex data center/infrastructure projects
•Previous experience installing / maintaining data center (and other IT) infrastructure and DCIM tools
•Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills
•Must be proactive with proven ability to learn fast and execute on multiple tasks simultaneously
•Ability to manage Microsoft Excel and Google Sheets
•Must be a team player
•Multi-lingual; experience working with infrastructure in multiple countries
•Comfortable with remote "lights-out" and out-of-band access to data center resources
Nice to have
•Linux certifications (RHCSA etc.)
•Network certifications (CCNA, JNCIA or higher)
•Configuration management systems such as Saltstack, Chef, Puppet or Ansible
•Scripting or software development experience in Bash, Python or Go-lang
•Familiarity with load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache
•Experience in working within a large scale SaaS vendor
Compensation
Compensation may be adjusted depending on work location and level.
•Lisbon: Estimated Base salary 42,000 - 57,000 (reflected in local currency)
•London: Estimated Base salary 60,000 - 83,000 (reflected in local currency)
This role is eligible to participate in Cloudflare's equity plan.
Please note that this position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
