Location: Tashkent, Yakkasaray District, Bashlyk Massif, 2A. On-site at the employer's workplace.
Company
Great Silk Mobile Technology operates in mobile technology and smartphone products.
What you will do
•Collect consumer and media feedback about products and brands from social media, news portals, apps, search engines, forums, and other online sources.
•Ensure feedback and media reports are collected completely, accurately, and on time.
•Identify crisis issues, escalate cases to the appropriate teams, and follow up on their resolution.
•Coordinate with the customer contact center and service center to support smooth escalation and execution.
•Maintain search keywords and ensure accurate data tagging.
•Analyze local consumer feedback and derive insights from voice-of-consumer reports.
Requirements
•From 1 to 3 years of relevant experience.
•Good command of the main local language and English or Chinese.
•Bachelor's degree.
•Basic knowledge of smartphones and MS Excel.
•Detail-oriented, self-motivated, collaborative, and service-minded.
Culture & Benefits
•Full-time, on-site work in Tashkent.
•Collaboration with customer contact center and service center teams.
